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4 Benefits of a Single Sign On in Healthcare


Wouldn’t it be nice if there was a single sign on (SSO) for your daily work routine? How many moments would be spent helping a patient, instead of staring at a screen trying to remember usernames or password credentials?

Take a moment and consider this. How many applications, websites, and dashboards do you have to sign on to in a day? Sometimes once, and other times multiple due to security or session time-outs. Healthcare requires a complex system of security, and therefore, an in-depth form of information access; but when is it too much?

“Did you know that the average person maintained 27 passwords in 2016, an increase from 6.5 in 2007?”

Why SSO? Does it have an impactful benefit?


Currently, healthcare practitioners use 7 applications or more in their daily routine. That is a lot of login during the workday. With the use of a safe and protected SSO, users have the ability to securely log into all platforms in a single moment.


Recently a not-for-profit, health care system serving over 800,000 people throughout western New England implemented a single sign-on solution. Over a six month period, the new platform saved the employees nearly 1,800 hours of login time. Allowing for more time with the patients to provide greater value.

Reduce Help Desk Costs

A report by Gartner indicated that, 30% of help desk calls were associated to password changes. The report concluded each password reset cost the average company about $32. It was estimated that on average, a user would need four password resets per year. Therefore, an organization of 3,000 employees would spend $384,000 per year on password resets alone! What’s more, is that figure continues to grow due to the fact that more applications are in use.

Let’s take it one step further in healthcare

Clinicians utilize an average of 6.4 passwords per day. Applying an SSO solution will save an average of 9.51 minutes per day per clinician. Implementing an average salary of $135,000 per year and a 250 day work year, the cost savings would be $68 per day, or $2,675 per year, per clinician. As a result, an organization with 700 full-time clinicians can save more than $1.88 million per year with an effective SSO solution in place.”

Therefore, while an SSO does have a high initial cost, research proves that an SSO reduces help desk calls and saves time while increasing convenience and productivity, which ultimately results in cost savings.

Does your company incorporate a single sign on platform? What results have you seen from the implementation?

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