As a healthcare provider, there are a number of discrete digital tools on your website that form part of the entire patient/consumer digital experience. Each digital interaction through tools, such as a find-a-doctor app, patient portal, online appointment scheduler, virtual visit, health library, and symptom advice/checker, are meant to give patients a great, serviceable experience. Unfortunately, more often than not, the experience is not seamless.
Offering a comprehensive, seamless experience across all tools and applications for your digital services can be challenging and daunting.
Businesses leveraging the two technologies together would now be able to harness their data for critical insights and predictions, connect customer touchpoints across their business, and drive brand loyalty and growth.
However, it is essential to provide a holistic digital user experience (UX) as patients and consumers have come to expect this from other industries. So, how can you support painless transitions across multiple discrete tools on your website in order to create a usable and highly satisfactory digital experience?
4 key steps to integrate across each of your digital tools and applications for a seamless digital experience:
- Incorporate your logo and insert your organization’s brand personality through tone of voice throughout the copy
- Be consistent with fonts and colors and other user interface elements
- Customize UX to have similar layouts across all tools for consistent, intuitive interactions
- Take this to the next level by integrating backend systems, so you can use data to personalize each tool and application to adjust to the user and deliver more relevant digital experiences
By creating a digital experience that unifies isolated sessions for each digital interaction across tools, applications and digital channels, you’re able to provide a seamless, cohesive consumer, member, and patient experience that will lead to increased interaction, engagement and satisfaction.
There are a number of steps you can take, with some being simpler than others.
What methods are you implementing to create a seamless, holistic digital user experience for your patients and consumers?