Customer Experience and Design

Mobile First is Imperative for Healthcare Provider Intranets

Employees are using mobile devices more than ever before and are likely accessing important information from intranets via tablets and smart phones. This creates a number of challenges when intranets have been designed for optimal use with desktops resulting in a poor user experience and low adoption for employees accessing intranets via mobile devices.

Mobile first is therefore no longer a choice but an imperative if you wish for your intranet to remain the go-to source for key information. By adopting a mobile first approach you can ensure you:

  • Support the increasing mobile clinical workforce so that your employees can access the intranet remotely and from any device
  • Meet the informational needs of various internal audiences with engaging content that aligns with the device they are on
  • Deliver a positive user experience with enhanced functionality
  • Support all employees regardless of which device they use with a responsive website design that is mobile-optimized

Redesigning your intranet with a mobile first approach will ensure increased user adoption and increased clinician mobility. Securely improving mobility will lead to improved clinician workflows and result in better patient outcomes.

What steps are you taking to transform into a truly mobile healthcare provider?

About the Author

Susan Kight is a lead business consultant with digital experience spanning healthcare, finance, and education industries. With a core grounding in marketing, product management, and analytics, Susan is able to assist clients at the intersection of where digital, strategy and data meet. She is extremely passionate about helping healthcare organizations improve patient outcomes through the delivery of successfully executed innovative digital strategies. Susan helps clients to build best-in-class, engaging digital experiences that achieve business goals and lead to high ROI.

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