Comments on: Implementing a Mute Button in Amazon Connect

By: Peter Miller

Peter Miller — Sun, 17 Mar 2019 15:32:48 +0000

In reply to Mike.

The connect-rtc GitHub page has some instructions on including connect-rtc.js. I’d get that going before troubleshooting other issues. https://github.com/aws/connect-rtc-js

By: Mike

Mike — Sat, 16 Mar 2019 18:08:15 +0000

I have a custom CCP configured with some basic functionality such as end call, dial, transfer, hold, etc. I’m trying to implement this mute button into my softphone. I wasn’t sure how I could insert connect-rtc into my application so I winded up copying the dependencies in the packages.json into my application package and then copied over the .js files in src/js folder on the github repository. I can see my front end using the connect-rtc.js file but now im having connection issues. An incoming call gets stuck on connecting and I see some error about contact.refresh in my developer tools. Any ideas?

By: Peter Miller

Peter Miller — Thu, 14 Dec 2017 18:44:14 +0000

In reply to Rick Morris. I'm not familiar with all the details of the Salesforce CTI, but unless you can customize the CCP, you won't be able to take advantage of what I described in the blog post. If the Salesforce CTI is just loading a given URL, you could maybe switch it to point to the URL of your custom CCP.

By: Rick Morris

Rick Morris — Thu, 14 Dec 2017 17:03:23 +0000

Will this same thing work when using the CTI with Salesforce? If this is creating a custom agent then how will this impact CTI?