In the recent The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions (Q2 2017) report, Coveo was recognized as a “leader” for its search capabilities and solutions.
Coveo is an enterprise-class search platform that provides a unified approach to intelligent search for the digital workplace, customer support, self-service, and site search. As a Coveo partner, we deliver added value by not only modernizing the search experience, but helping employees be more productive, and enabling faster innovation and competition in the age of the customer.
In Forrester’s report, they define cognitive search as:
“The new generation of enterprise search solutions that employ AI technologies such as natural language processing and machine learning to ingest, understand, organize, and query digital content from multiple data sources.” – The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions (Q2 2017)
Forrester’s analysts recognized Coveo for its research and development in “using advanced analytics and machine learning to automatically learn the behaviors of individual users and return the results most relevant to them.” They also noted Coveo’s integrations with software companies (like Sitecore and Salesforce) as an advantage that sets them apart.
For more information, check out Coveo’s blog post here.