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Forrester & Perficient Digital Present: How to Improve Your Commerce CX Model

Are you delivering top-notch digital experiences to your customers?
Expectations are rising and opportunities are emerging. Minimum expectations now span optimized user experiences, personalized content and offers, and advanced buying scenarios, all while being relevant to the customer and a particular moment of engagement. As technology continues to become ubiquitous, both consumers and B2B buyers turn to digital commerce as the solution for transacting what’s needed in our daily lives. We are a very highly demanding society. And while some companies are focusing on customer growth and[responding successfully, many continue to struggle and respond and digitally transform to meet these all time high demands.
Join Perficient Digital and a guest speaker from Forrester for an informative session where we will discuss and explore how customer experiences are changing within commerce business models.

  • Understand the key factors that will help transform your customer experience
  • Understand the importance of customer identity across all go-to-market strategies and channels
  • Perficient Digital will discuss how they can help you provide outstanding customer experiences from end-to-end

Perficient Digital blends the strategic imagination of an agency with the deep technical acumen of Perficient’s established consultancy background to deliver exceptional customer experiences for the world’s biggest brands.

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Heather Bowman

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