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Integration & IT Modernization

Business Process Management Evolution, Part 5: Efficiency, Consistency, Compliance. Trex.

Efficiency, consistency, and compliance are three core tenants of Perficient’s Trex BPM solution. A BPM system should be efficient and help users achieve maximum productivity with minimum wasted effort or expense. A BPM system should be consistent – it should help users process work by ensuring that the same procedures are followed every time a task is completed. Finally, a BPM platform should enable compliance and help your organization ensure that compliance standards continue to be met and followed.

Trex is efficient. Perficient’s Trex BPM solution can help your organization reach maximum productivity while simultaneously achieving cost savings in both business units and your IT department. Trex includes out-of-the-box features that enable automated workflow processing and reduce dependence on complex manual processes that extend transaction times. By distributing work in a structured manner, integrating with legacy systems, and effectively managing exceptions Trex dramatically reduces the processing cycle, increasing productivity.

Trex uses a queue-based framework to organize incoming requests by transaction type and provides a customized processing interface for each. Customer request processors have the power to access and collect transaction-relevant content without compromising their ability to work in a legacy environment. Accuracy can be improved by 80% and the time required to resolve exceptions can be decreased by up to 60% – allowing organizations to respond immediately and accurately to customer service inquiries, resulting in significantly enhanced customer satisfaction. Overall, Trex can boost efficiency by up to 20% resulting in significant cost savings and decreased time to revenue.

Trex is also consistent. Perficient’s Trex BPM solution ensures that your business processes are executed consistently each and every time. Back office processors are only presented with relevant information at each step of the workflow which helps clarify the task at hand. Automatic Get-Next functionality allows managers to decide what users are processing and doesn’t allow cherry-picking of work. Audit logging allows internal auditors to randomly review a processor’s responses to each step of a workflow, so the auditor can evaluate whether the work was completed used correctly. During the evaluation, auditors can create a list of errors and comments, which can be sent back to the processor for resolution.

Finally, Trex helps your organization remain compliant even against a backdrop of ever increasing and changing regulations. Trex ensures compliance in a variety of settings and can help organizations navigate everything from Know-Your-Customer laws in the onboarding process to the intricacies of the Fiduciary Rule. Trex provides reports that can be used to show compliance and help with management tracking and Trex also includes a document checklist, which integrates with a rules engine to ensure that the right documents are identified for each transaction, reducing or eliminating errors and omissions. Trex can also help with document lifecycle management by triggering work items when documents reach a certain age and by purging documents at the right time. Finally, by integrating with 3rd party databases, Trex’s rules engine can help identify customers with a high-risk profile during the client onboarding process.

Efficiency, Consistency, Compliance. Trex.

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Austin Guyette

Senior Business Consultant in the Enterprise Content Intelligence group. Specializes in big data, analytic, and business process solutions that streamline business operations. Primarily serves clients in the Healthcare, Financial Services, and Insurance industries.

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