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Integration & IT Modernization

Improved Customer Experience – Where the Rubber Meets the Road

Improved Customer Experience

One of the nation’s largest marketer of tires for auto replacements, required a secure, scalable and flexible user friendly point-of-sale application.

Perficient partnered with them to implement a new system for sales associates, which provides a faster way to access enterprise data and ultimately provide better customer service.

In order to accommodate increasing workloads, the SOA-based solution was built using WebSphere Message Broker, MQ, eXtreme Scale and DataPower. After the implementation, our client saw a 15% increase in retail sales due to an enhanced customer experience. The development of a smarter supply network also improves interactions with supplier and manufacturers.

Learn more about SOA and WebSphere.

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Sharon Suchoval

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