Integration & IT Modernization

Energy Client Improves Customer Engagement with TIBCO SOA Platform

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A regulated electric utility company in operation for more than 100 years with almost a million customers in the south central United States wanted to take its customer engagement to the next level. Over time, this client had developed a network of disparate websites, each serving a segment of customers and prospects. These sites needed to be unified into a single platform supporting features for all audiences across desktop and mobile, which was not possible on the current platform. This energy company sought a new online strategy and a redesign of every digital touch point with their customers.

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Perficient’s team first undertook a SOA health check, which provided a reusable service architecture framework from which to build. As part of this new platform, the TIBCO SOA solution removed various point-to-point integrations and introduced reusable business services, thus decreasing future project costs. We integrated multiple online properties into one main site. These changes led this electric utility company to experience:

  • Improved access through almost any ctibco_logo-2xomputer or mobile device
  • Enhanced functionality for online services
  • Standardized methodologies, governance, templates, and frameworks
  • Improved visibility into enterprise-wide transaction events
  • Reduced total software cost of ownership

TIBCO was able to deliver a SOA solution for our client that significantly improved customer engagement with more functionality and new channels with which to interact with their customers. As a result, program enrollment increased as did their customer base. The new SOA platform also helped this utility provider operate more efficiently and at a lower cost.

Learn more about our expertise with TIBCO and how it can benefit your organization.

About the Author

Alexandra is a Marketing Manager for middleware and systems solutions at Perficient.

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