Customer Experience and Design

HCA’s MyHealthONE Patient Portal Empowers Patients

We are all aware of the enormous impact Government regulations have had on healthcare and while they are in place to improve healthcare, in some cases they may be hindering progress. For example, to meet Meaningful Use requirements healthcare providers must provide electronic health records to their patients and for most organizations the vehicle for doing so is a patient portal. Many organizations have implemented patient portals that are “good enough” to meet the Meaningful Use requirements in order to receive incentives from the Government. That being said, there are healthcare organizations that are looking beyond the Meaningful Use requirements and want to implement a patient portal that empowers patients and provides a vehicle for communication and engagement.

Hospital Corporation of America (HCA) is one of those organizations. HCA is the nation’s largest provider of healthcare services with more than 165 hospitals and 115 surgery centers in 20 states and England. They selected Perficient to develop and deliver their MyHealthONE patient portal because they wanted to provide an enhanced patient experience by offering additional services that go beyond the Meaningful Use criteria.

Customer Experience and Design - Build a Better Customer Experience with AEM on Microsoft Azure
Build a Better Customer Experience with AEM on Microsoft Azure

Businesses leveraging the two technologies together would now be able to harness their data for critical insights and predictions, connect customer touchpoints across their business, and drive brand loyalty and growth.

Get the Guide

MyHealthONE Patient Portal

IBM WebSphere Portal provides a platform to deliver a single patient experience that integrates patient data from a variety of clinical systems and allows patients to manage their health from anywhere. The result is an intuitive and evolving system that meets the needs of facilities, clinicians and patients.

In addition to meeting an important patient satisfaction goal through features like find a doctor, schedule an appointment, bill pay and register for a class, the MyHealthOne patient portal also helps HCA meet a major requirement of the federal government’s ongoing Meaningful Use criteria around electronic record keeping and access. The new portal is a big part of the personalized care path that HCA is creating.

Learn more about the new patient portal here.

Follow me @KateDTuttle

Diagram from – http://www.hcatodayblog.com/2015/05/08/doorway-to-better-care/

About the Author

Kate Tuttle is a senior marketing professional with more than 13 years of marketing experience in both B2B and B2C environments. She has more than 7 years of healthcare industry experience and is passionate about technology and its impact on consumer experience.

More from this Author

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Subscribe to the Weekly Blog Digest:

Sign Up