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Customer Experience and Design

Connected Health Top 10: #7 Collaborate Across the Care Continuum

At the center of all Connected Health trends you will find healthcare organizations that struggle to provide care and services across care paradigms and organizational siloes. For that reason, there will remain great demand within the healthcare enterprise for collaboration tools that can be used to unite communities of employees that must work efficiently in an environment where complex tasks meet arduous clinical and business processes.

In light of this ongoing evolution in the way business is done, enterprise collaboration technology can be used in the healthcare industry to help employees interact, form relationships, make decisions, and accomplish synchronized work in real time. Healthcare organizations that use personalization, enterprise search, and enterprise social capabilities are creating a competitive advantage by enabling their knowledge workers to share information quickly and effectively across a complex hierarchy. These actions drive innovation and the likelihood for success in the new world of healthcare.

  • 25% of employee’s time is spent looking for information
  • Knowledge workers spend at least 15 to 25% of their workday searching for information and only half of the searches return useful information
  • 45% of employees use the wrong information to make decisions in an average week

Within the connected enterprise, care and education take on fluid new forms that are not confined to geographic boundaries. Once upon a time, a single expert would only be available to those with immediate access to this expert. Now experts are available to the world. In one instance, a pediatric specialist saved the life of a young girl using an innovative surgical technique. Several months later, this surgeon was contacted about a patient across the nation that was suffering the same peril. Using video streaming protected by the secured infrastructure of an enterprise portal, the surgeon was able to lead the on-the-ground team, and the second child was also saved.

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Melody Smith Jones

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