We take you through 10 best practices, considerations, and suggestions that can enrich your Microsoft Teams deployment and ensure both end-user adoption and engagement.
Just recently, Perficient was named as a top 100 company for a remote job by FlexJobs. (Read About It) Being I work from home (as most people do in my field), I definitely felt Perficient was well deserving of this award. Although the FlexJobs criteria didn’t ask “what kind of tools do Perficient employees use to help in being remote?”, we all know what the single most common answer would be if asked; Lync Server 2013. So here is a break down of what I have to make myself productive being remote;
1.) A home office
2.) A company issued laptop
3.) Outlook connected to Office 365 Exchange Online
4.) SharePoint (On-Premises)
5.) Lync Server 2013 with Enterprise Voice. I use it extensively on my iPhone and obviously my PC.
6.) Yammer (on occasion)
7.) VPN – But only kind of. VPN is only used to do my timesheets as that system is not publically accessible…on purpose I believe.
Yes, I get it, you are probably reading all of those and thinking “why did you lend so much credence to Lync in the first paragraph, you still need all those other tools as well?”. That’s simple answer; The other technologies and the concept they represent have been around forever, so that really hasn’t changed. What ties it all together is Lync Server 2013, which in my opinion creates “Unified Communications.”
I’ve been using content management systems and email for quite some time prior to Lync going “mainstream”. Although those tools could be used while working remotely before Lync, they lacked the personal feel that Lync offers. With only those “pre-Lync” tools, I couldn’t rapidly connect with someone over IM/Voice/Video at the very moment I needed to. I required being with someone in person, which didn’t scale at all. Take for example; what if I needed talk to co-worker Jim in Chicago unscheduled. Then I needed to talk to customer Frank in Miami unscheduled 15 minutes after that? I can’t hop a flight to Chicago then to Miami in 15 minutes…I need a tool that allows me to see and communicate with these individuals immediately. That is the gap that the Unified Communications leader, Lync Server 2013, has filled.
So readers could be reading this and thinking, “Jason is bias, of course he’ll give this opinion.” Au contraire mon frere , I reached out to individuals, one of whom I don’t even know who work at Perficient.
Allison wrote this quote very professionally, so keep in mind this was a completely un-coached quote. She just joined Perficient through acquisition and her company prior didn’t have Lync.
How does Lync empower your day to day duties?
“I typically get frustrated with technology, but I must say I really do like Lync.
Lync has actually saved me time and made it super easy to meet and collaborate with people remotely. Prior to the acquisition I used a conference call number, but that was only voice. If I needed to share a document or presentation I would have to schedule a GoToMeeting. That would take about 5 minutes to set up. For messaging I used a separate tool – Google Hangouts. With Lync everything is together in one tool. I can quickly schedule a meeting that includes a “Join Lync Meeting” link to join the call on my computer and an optional phone number for people that need to or prefer to call in via phone. Once in the meeting I also have the ability to share my screen, instant message people in the meeting, and record the call. I especially like the one click “New Lync Meeting” to schedule a meeting in my Outlook calendar. Only takes a second. So fast and easy.
Lync allows me to communicate securely from any location, be it office, home or the local coffee shop. It combines voice and video calls, meetings, screen sharing, and instant messaging into one, easy-to-use tool. This makes collaboration and sharing super easy.”
– Allison Gugala – Marketing Manager, Perficient
What would be the most challenging part of your job WITHOUT Lync?
“Communication – tracking people down, scheduling meetings, answering questions, making a quick call – it’s all so much easier with Lync”
– Angie Lingk – BDE, Perficient
Now, to be fair, I also asked this question with an answer I didn’t expect;
How has the Lync Mobile “1-click” meeting join feature improved the Lync experience?
“So, this is the one thing I have an issue with. It’s basically useless to me unless I am on Wi-Fi. When I’m traveling, specifically driving, I am never on Wi-Fi.”
– Angie Lingk
The “issue” Angie experienced happened to be a non-issue after all, it was simply the lack of user training. Once I explained to her how to setup the client, the Lync mobile client has become irreplaceable.
The client can indeed be configured to use with 1-click over normal cellular, which is incredibly invaluable to remote workers who don’t have good data signals. As much as the big cell carriers brag, they simply can’t get data coverage into all areas of the United States.
Stayed tuned for a subsequent blog detailing the simple Lync mobile client configuration to make your life easier while being remote.
So there you have it, Lync Server 2013 allows Perficient to be considered a top place to work fore remote workers. Without the proper tools to enable our users, Perficient would simply be unable to advertise jobs as being remote positions.