Digital Transformation

Lessons Learned from Cisco Pulling The Plug on Quad

Lessons Learned from Cisco Pulling the Plug on Quad

Kashyap Kompella has a short but really good article on the Lessons Learned from Cisco Pulling the Plug on Quad.  I’ve followed Cisco’s Quad / Webex Social for a while and even had the chance to see a demo while working at a client.  I was impressed by their vision of integration portal, social, and messaging.  I like what they did to bring it all together.  However, they were never compelling enough to create a long term product.  Kashyap has a couple lessons learned:

  1. Lessons Learned from Cisco Pulling the Plug on QuadChoose a vendor where portal or social is a meaty product.  Let’s face it, Microsoft, IBM, Liferay, Oracle and others have a legacy and consider the portal a key part of their business.   Cisco never quite reached that.
  2. Consider alignment between the product and a company’s DNA.  Enough said.
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I think I need to apply Kashyap’s lessons to other vendors with other products as well.

It’s worth reading.

About the Author

Mike Porter leads the Strategic Advisors team for Perficient. He has more than 21 years of experience helping organizations with technology and digital transformation, specifically around solving business problems related to CRM and data.

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