Marc Blinder, Director of Social Marketing at Adobe and Jon Beeston, Director of New Product Innovation at Adobe presented on the trend of search and social convering. Twitter is a great example of that where we share but also search.
Theme: Search and Social platforms are converging – which means successful marketers musth have one unified team with one set of data.
Key takeaways from this session
- Connect: facebook to offline experience. feed the metadata
- Bring: search and social teogher. People, process, and technology
- Expect: social SEM data unification and all our war among Google, facebook, and twitter for ad dollars
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Paid, owned, and earned are converging. Look at facebook where you can have your owned pages, people who like you and you also buy ads. They might even be on the same page. Google search results even shows paid and owned assets together, especially with Google + and it’s continuing growth.
Quote: “There’s no free lunch”
Quote: It could be argued from a consumer point of view that the better the search engine is the fewer advertisement you will need. (Google)
Note that they followed that with a picture of a Google results page with TONS of ads.
- Social will become more like search and search will become more social. As social becomes more like search, you will pay for it in some form or fashion.
- Search is improving within facebook and users are starting to use the natural search. The results are like a combination of Yelp and Bing
- Point, you should search for your company or product to see if the results look good or if you need some work.
- Google Hummingbird search uses natural language processing. They actually followed facebook on this
- Google is trying to tie in Google+ as much as they can. There’s a lot of
- Twitter has marketing events but it will depend on real time interactions and key words. You social guys should be talking to your search team.
- Look at all the reviews on facebook. Although there seems to be some major rate inflation. It could become the best way to find a restaurant.
- Note that Google moved their reviews to Google plus so you’ve got something similar going on.
- The clunky: three results for Thornbury Castle on the facebook search right now. It needs some cleanup.
- natural language search on facebook is still a bit clunky
- Stalker: Can now search for divorced women over 30 years old. (Creepy)
- Or divorced women who like a specific tv shows
- key learning, watch out what you like. It will come back to you.
- Political implications: Femen is illegal in Tunisia but it’s a piece of cake to find people who like Femen in Tunisia.
How to improve your search and your social?
- Update your metadata
- use checkin to your locations
- encourage offline customers to go mobile with likes, checkins, and recommendations
- Great idea: everyone checks in when they upload a picture. So put something photo worthy in it.
- Don’t forget stickers like rate us on trip advisor, etc.
- It will be easy to get yourself to the top of a list by checking in a fair amount.
- Be careful and remember that Facebook is still working on this. Graph search isn’t even available on mobile.
- It’s early in the game. They’ve got a lot to do. they just had to index 1 trillion pieces of content. So something has to slide
- Publish at least one per day on Google+
- Find something to push out once a day to get decent looking results.
- use Google + social to put content in display advertising in Google ad network
- Twitter strategy
- Conversation analytics
- keyword strategy
- creative development
- bid optimization
- Looks a lot like search ad strategy doesn’t it……….
Integrate Search and Social
You need to evolve your approach.
- Disparate teams with social, search etc need to come together. Adobe uses a hub and spoke framework
- Other options for approach include centralized, distributed, and holistic
- Don’t just use a PR agency for your social. Become social yourselves
- Inconsistent KPI’s need a common framework across teams
- and if you aren’t doing a good job tracking then start. You need analytics and key measurements
- Siloed tracking and report becomes common tracking and reports
- Common tracking will push you to channel optimization
- Which will push your towards attributions.
- Which will lead you to media mix modeling
- It must become unified between social and search. Of course, that’s the whole point of campaign management services.
- Volume, sentiment need to become something that proves value to the business
- In evolving, define what you want to do. Recognize the role of social in YOUR organization
- PR and communications?
- Marketing and ecommerce?
- Search probably belongs mostly in this bucket.
- Customer service and support?
- Product innovation?
The ultimate aim is to get to the right mix of search, ads, email, and social media. Doing that depends on how well you converge it all.