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Webinar Replay: Powering Your Contact Center with Microsoft Lync

Last week, Perficient and Clarity teamed up for the webinar, “Maximizing Your Lync Investment in the Contact Center.” Matt McGillen, Director of Infrastructure at Perficient, and Craig Reishus, Director of Business Development at Clarity, showed attendees how they can extend Lync to other business units, easily adding functionality to an existing Lync environment.
First, Matt showed why people are choosing Lync, and how Lync is truly modernizing communications. It’s allowing people to work from anywhere, thereby enabling and improving mobile productivity. It’s providing users with connected experiences, enabling new ways of collaboration with voice and video on a single unified client. And it’s simpler to manage with deployment flexibility. When it comes to the latest version, Lync 2013, organizations are choosing it for a multitude of reasons, including:

  • High availability
  • Modern, mobile and web clients
  • Integration across Office apps
  • Multiparty HD video and content sharing

Next, Craig showed attendees Clarity Connect, Clarity’s robust contact center solution that natively extends Lync’s capabilities. Clarity Connect is built on high level APIs, with the call never leaving Lync. It is delivered to the Lync client. The solution allows organizations to simplify administration and decrease costs, without sacrificing on functionality or user experience. During Craig’s presentation, he demonstrated the features that come standard out-of-the-box, including call recording, and walked through the rich, dynamic dashboard. He also explained the licensing model, which is derived from the quantity of three variables: concurrent channels, support agents, and servers. The pricing is all inclusive – there are no separate costs for the number of call centers that you have.
Matt and Craig finished their presentations with time to answer many of the great questions that came in during the session. You can watch the entire webinar, including the Clarity Connect demo and Q&A portion, here.

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Taylor Rhyne

I work closely with our content management practices and partners at Perficient to lead marketing efforts designed to increase awareness and impact pipeline. I have experience in a variety of industries and have spent the last decade creating multi-faceted campaigns, working to integrate various channels into the plan and maximize effectiveness.

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