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Webinar: Maximizing Your Lync Investment in the Contact Center

If you’re considering or have already chosen Lync as your enterprise voice platform, it’s probably safe to say that you want to make the most of your investment. During next week’s webinar, Using Lync to Power Your Contact Center, on Thursday, December 5 at 1 p.m. CST, Perficient and Clarity will team up to discuss how extending Lync to other business units such as the contact center is a simple way to add functionality to your existing Lync environment.lync
Clarity’s Director of Business Development, Craig Reishus, and Perficient’s Director of Infrastructure, Matt McGillen, will evaluate common pitfalls associated with legacy systems and examine the benefits of a Lync-native contact center solution that removes system redundancy, complexity and high costs.
Clarity Connect is a robust contact center solution built exclusively for Microsoft Lync. The solution seamlessly integrates with your existing infrastructure, adding full functionality with one simple, fixed fee per user. Its premium features come standard out-of-the-box, and include call recording and a rich, dynamic dashboard. The solution works for organizations of all sizes, handling small to medium sized contact centers with a few dozen agents to complex enterprise organizations with geographically dispersed call centers with thousands of agents and numerous queues. You can read more about Clarity Connect here.
To register for the webinar, click here.
Using Lync to Power Your Contact Center
Thursday, December 5, 2013
1:00 p.m. CST

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Taylor Rhyne

I work closely with our content management practices and partners at Perficient to lead marketing efforts designed to increase awareness and impact pipeline. I have experience in a variety of industries and have spent the last decade creating multi-faceted campaigns, working to integrate various channels into the plan and maximize effectiveness.

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