With an increasing amount of online purchases and transactions year-over-year and more than $80 billion lost in 2012 due to poor online shopping experiences, it has become too costly to neglect your customers’ user experience online. Retail organizations can alleviate these issues and optimize e-commerce sites through customer experience management solutions to dramatically improve profitability and enhance customer shopping experiences.
To learn more about customer experience management solutions and how your organization can leverage these technologies to retain customers and reduce shopper abandonment, join us on Tuesday, November 19, 2013, at 1 pm CT for the webinar, “Increase Online Profitability and Enhance Your Customer Experience with IBM Tealeaf.” During this session, you’ll hear from experts in customer experience management and omni-channel solutions, and learn how large retailers have leveraged these solutions to:
- Analyze historical e-commerce platform usage
- Monitor site usage and issues through dashboards, events and alerts
- Identify failure trends to prevent lost revenue and negative shopper experiences
- Transform customer feedback into actionable steps
To register for the webinar, click here.
Increase Online Profitability and Enhance Your Customer Experience with IBM Tealeaf
Tuesday, November 19, 2013
1:00 pm CT
