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Customer Experience and Design

Patient 360: The Complete View of Patient Engagement

It’s opening day at HIMSS! It was just one year ago at last year’s HIMSS conference that Meaningful Use Stage 2 was released. I found it quite helpful to have caught first glimpse of MU2 while at this event last year since I do strongly

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believe in the power of socially digesting information. So, now I’ve had a year to stew on the facts, consider their meaning, and pontificate on the subject here, here,here, here, and here. It’s safe to say I’ve pontificated all over the place.

But I won’t stop there. Nope, that was just the first chapter, really. Discussions about patient engagement are rolling all around HIMSS this year, and I think this is a great thing. To have so many minds coming together to find ways to help bridge the communication and decision making gap between patients and their providers is a wonderful thing.

However, the harder I think about MU2 the more I’m left to consider why current patient portal adoption is so low. Right now, with the adoption of EMR, we are concentrating on a one way information push towards patients and wanting to confuse that with real engagement. It’s certainly a good start, but engagement it is not.

So, I wrote a white paper about it. Want to see it? Well, here you go! I’d love to hear what you think about patient engagement here at HIMSS, so join us on Wednesday for the patient engagement tweet up!

 

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Melody Smith Jones

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