Data & Intelligence

Expectations for a Center of Excellence

If your organization has implemented a center of excellence initiative, that’s great! But what should you expect from it?


Here are 5 basic CoE objectives:


Your Center of Excellence should continually strive to identify “practical assets” revealed during project work that could simplify or improve the efforts of the practice it supports.

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These assets – which can be intellectual or physical – will then be “ripened”, shared and if unique enough, branded by the practice and introduced to the industry at large generating revenue directly through sales dollars or indirectly by establishing practice recognition.


A Center of Excellence must develop the ability to tangibly measure performance of all efforts within the practice,  marketing it’s strengths while reengineering the practice weak areas.


When it comes to solution approach, development structure and style, a center of excellence should possess the ability to “rule over” the practice. The CoE is the “governing body” that will cast the deciding vote on all significant practice decisions.


A Center of Excellence will support the practice through regular “health checkups” of it’s individual resources, developing and maintaining both technology and skillset “depth charts” and identifying subject matter experts within the practice.


A Center of Excellence should develop and introduce standards and mythologies for estimating effort levels, documentation, solution assurance, unit and system testing, environment migration, coding, planning and performance tuning based upon its best practical experience and industry standards.

About the Author

Mr. Miller is an IBM certified and accomplished Senior Project Leader and Application/System Architect-Developer with over 30 years of extensive applications and system design and development experience. His current role is National FPM Practice Leader. His experience includes BI, Web architecture & design, systems analysis, GUI design and testing, Database modeling and systems analysis, design, and development of Client/Server, Web and Mainframe applications and systems utilizing: Applix TM1 (including TM1 rules, TI, TM1Web and Planning Manager), dynaSight - ArcPlan, ASP, DHTML, XML, IIS, MS Visual Basic and VBA, Visual Studio, PERL, Websuite, MS SQL Server, ORACLE, SYBASE SQL Server, etc. His Responsibilities have included all aspects of Windows and SQL solution development and design including: analysis; GUI (and Web site) design; data modeling; table, screen/form and script development; SQL (and remote stored procedures and triggers) development and testing; test preparation and management and training of programming staff. Other experience includes development of ETL infrastructure such as data transfer automation between mainframe (DB2, Lawson, Great Plains, etc.) systems and client/server SQL server and Web based applications and integration of enterprise applications and data sources. In addition, Mr. Miller has acted as Internet Applications Development Manager responsible for the design, development, QA and delivery of multiple Web Sites including online trading applications, warehouse process control and scheduling systems and administrative and control applications. Mr. Miller also was responsible for the design, development and administration of a Web based financial reporting system for a 450 million dollar organization, reporting directly to the CFO and his executive team. Mr. Miller has also been responsible for managing and directing multiple resources in various management roles including project and team leader, lead developer and applications development director. Specialties Include: Cognos/TM1 Design and Development, Cognos Planning, IBM SPSS and Modeler, OLAP, Visual Basic, SQL Server, Forecasting and Planning; International Application Development, Business Intelligence, Project Development. IBM Certified Developer - Cognos TM1 (perfect score 100% on exam) IBM Certified Business Analyst - Cognos TM1

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