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Customer Experience and Design

HIMSS 2012 Trend Watch

HIMSS 2012 is upon us already. Our team will be in Las Vegas for the February 21-23 for the event. With all of the changes we are witnessing in the health insurance industry, this year’s conference promises to address the many needs of conference attendees. Whether it is meeting regulatory compliance issues or preparing for accountable care organizations, the HIMSS conference will be the place to be this week.

Participants should leverage the HIMSS event to attend many of their peer organization presentations to learn what, how and lessons learned from their experiences. In addition, take the time to go down onto the Exhibitor floor and listen and observe what is being highlighted by the vendors as well as what your peers are saying and asking on the exhibit floor. The most important thing is to take this information and start to formulate how your healthcare organization can start to address these major issues.

Most importantly, enjoy the educational and collaborative nature of this event and network with your colleagues and solution providers so you can see the potential that can be achieved. Take advantage of having everyone in one area to enable your healthcare system to be among a few world-class organizations.

We would love to meet with you at the conference. Leave a comment, catch up with us in person at Booth 1274, visit our HIMSS page, or contact us on Twitter (@Perficient_HC) to discuss what you think the hot topics will be on the show floor. Here is what we think:

BUSINESS INTELLIGENCE

Health BI offers healthcare organizations accelerated compliance to Meaningful Use and ACO quality reporting requirements by using state-of-the-art BI and analytics tools to enhance clinical decision support, performance benchmarking and persona-based dashboards using data from a wide range of clinical and financial systems.

  • Enterprise Data Roadmaps: The creation of an enterprise roadmap provides the framework for the creation of a world class data environment.
  • Analytics: Focused analytical applications can provide a quick return on investment and provide the foundation for the use of analytics across the enterprise.
  • Data Governance: New EMR’s, 4010/5010 and ICD-9/ICD-10 conversions, standardizing technology platforms and integrating data for analysis all require an enterprise view to truly realize the benefits of technology investments.
  • Master Data Management: As healthcare organizations move towards an enterprise view of their data, ensuring the consistency of such things as master patient indexes, physician masters, diagnosis codes and procedure codes will be critical.
  • Centralized Data Environments: Implementing a true centralized data environment requires a balance between process, best practices, organizational constructs and enabling technology.

ICD-10 IMPLEMENTATION

Perficient’s ICD-10 solution begins with a phased roadmap of coordinated projects beginning with a careful analysis of your healthcare IT applications and ending with the cultural transition of using the expanded code set.

  • Impact Analytics: Automates the identification and visualization of relationships between ICD-9 in historical claims data and corresponding ICD-10 code matches with eight separate levels of complexity and risk.
  • ICD-10 Code Management: A medical ontology based code management system that allows modeling and mapping of ICD-9 codes into ICD-10 equivalents, and vice versa.
  • ICD-10 Test Management Automates the creation of large volumes of ICD-10 test data and shows the differences between results processed in ICD-9 and in ICD-10.
  • ICD-10 Code Translation A scalable, high-performance translation engine that enables ICD code translation (forward/backward)
  • ICD-10 Consulting Services: Provides expert support for the software toolset and services.

PORTAL COLLABORATION SERVICES

The healthcare industry faces constant pressure to improve quality of care while reducing non-value-added costs. Perficient helps healthcare institutions design and implement business-driven technology solutions that provide instantaneous access to patient and clinical information, streamline core business processes such as eligibility, referrals and claims, and improve communications/interactions with patients/members, physicians, administrators and partners. Portal solutions include:

  • Member portals for healthcare plan enrollment and services.
  • Patient portals for disease and drug information, prescription services, special government subsidized programs.
  • Physician portals for patient information, clinical information, prescription services, drug interactions, etc.
  • Broker portals for sales support and plan design.
  • Employee and supplier portals for plan administration, services request handling, etc.
  • User Experience in Healthcare Collaboration.

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