Digital Transformation

The Requirements: A Comedy, Part 2

In the classic documentary This is Spinal Tap, crack documentarian Marti DeBergi captures a textbook case of requirements specifications gone awry.  The dialogue went like this:

Ian: When we get the actual, uh, set, when we get the piece,  it’ll…it’ll follow exactly these specifications. I mean even these contours and everything?

Artist: Um, I’m not understanding it. What do you mean “the actual piece?”

Ian: Well I mean…I mean when you build the actual piece.

Artist: But this is what you asked for, isn’t it?

Ian: What?

Artist: Well this is the piece.

Ian: This is the piece?

Artist: Yes.

Ian: Are you telling me that this is it?  This is scenery?  Have you ever been to Stonehenge?

Artist: No, I haven’t been to Stonehenge.

Ian: The triptychs are…the triptychs are 20 feet high.   You can stand four men up them!

Artist: Ian, I was…I was…I was supposed to build it 18  inches high.

Ian: This is insane.  This isn’t a piece of scenery.

Artist: Look, look. Look, this is what I was asked to build.  Eighteen inches. Right here, it specifies eighteen inches. I was given this napkin, I mean…

Ian Faith: Nigel gave me a drawing that said 18 inches. Now, whether or not he knows the difference between feet and inches is not my problem. I do what I’m told.

😉

About the Author

Jim Hertzfeld is Principal and Chief Strategist for Perficient, and works with clients to make their customers and shareholders happy through insanely great digital experiences.

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