Organizations are shifting focus away from what needs to be done to meet the government requirements for incentive money to how they can benefit from their new or improved interconnectedness. As it turns out, some organizations are using their connectedness to satisfy consumer demands.
This places a different type of emphasis on business intelligence (BI) systems. Historically, BI systems are configured to manage data for the hospital and its departments. In other words, a trauma department will have data stored and key performance indicators or metrics developed to suit the department’s needs. However, as competition within the healthcare sector increases, organizations are becoming more patient-centric. This requires organizations have the necessary infrastructure to connect disparate data and to use EHRs. It is suggested that “data connectivity” is what adds the “intelligence” to BI.
How is it that patient-centric BI adds value to an organization? Study after study suggests that patient centered BI systems provide added value to organizations including higher workforce efficiencies, fewer errors, better reporting and more accurate billing by providing another medium for patients to communicate with their care givers.
Organizations have no choice but to embrace the future of healthcare which empowers patients by educating them and encouraging them to be more involved in their care. To provide the necessary information to patients, providers and payers are burdened with a new set of BI tasks that view patients as “clients” who believe that part of the “care” in healthcare is educating patients and responding to their demands.
Two things are undeniable – First, EHRs are inevitable. Paper is a thing of the past. They are the gateway to analytics. Second, robust analytics are the future of healthcare. Organizations that develop ways to provide patients with the information they want will not only be rewarded with better quality and a more efficient organization but also higher levels of patient satisfaction.