Excellent Web Expericnce Conference Must Attend Sessions
For anyone attending IBM’s Excellent Web Experience Conference 5/16-5/19 in Orlando, FL, Perficient is presenting at three sessions including two with customers.
TECH-B21 – You did What? Avoid the Unacceptable and Make it Exceptional
Tuesday, May 17th at 3:15 in conference room Ireland A
Glenn Kline, Technical Director, Perficient
Michael Porter, Principal for Portal and Collaboration, Perficient
Monday, May 16th at 3:15 in conference room Ireland C
Glenn Kline, Portal Practice Leader, Perficient
Blue Cross Blue Shield of Florida (BCBSF) continues to be challenged with a continuously changing health care landscape where rising health care costs, federal reform, and evolving member expectations create a large wake of change that the business must not only react to but anticipate. This requires BCBSF to be responsive to needs and changes in the industry to the point where simple self service tools and content are no longer sufficient to even begin to deliver exceptional work and web experiences. BCBSF has been a long time portal customer and continues to deliver innovated portal based business solutions to members, agents, customer prospects, and employees. This case study will focus on how the technology helps BCBSF realize quantifiable ROI for key portal solutions with a focus on the health care cost estimator and quality tools for both internal care consultants and members. We will share some of our best practices and lessons learned while also exploring some of the innovative ways BCBSF stays ahead of employee and customer expectations including mobility, analytics, ratings, personalization, content, and more.
Tuesday, May 16th at 1:45 in conference room Ireland C
Donna Skoog, IT Manager – Corporate Systems, Western Union
Glenn Kline, Technical Director, Perficient
Companies are delivering excellent work experiences to employee intranets using WebSphere Portal more now than ever. A successful intranet today requires vision, a social strategy, business and IT involvement and commitment, a user centered design approach, solid project management, and of course great technology like WebSphere Portal and Lotus Connections. Attend this session to learn how Western Union leverages portal and Lotus Connections for their intranet to connect Corporate Communications with employees in a highly personalized and secure manner while also connecting employees with employees using Lotus Connections. You will learn about the solution delivered, key success factors, lessons learned, pitfalls to avoid, and what innovations are on the horizon.
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