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Insights, trends and tips to help organizations enable customer success with Salesforce

3 Data Management Best Practices for Salesforce Administrators

The Force.com platform is remarkable in its ability to scale as your business grows, but all systems have constraints.  Even if you don’t think you are ever going to run into some of those limits, designing and managing your data with some of those ideas in mind will help you, and make the whole platform […]

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Coveo Debuts Free AI-Powered Search for Communities and App Cloud

For companies using Salesforce today, business and technology leaders are constantly looking for new ways to extend the power of the Salesforce platform to help their employees be more productive and to enhance the customer experience. Often times this means turning to the AppExchange to find business apps that address their business needs. For many of our Salesforce […]

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What Mobile Salesforce Solution is Right for You?

Take a quick trip down memory lane with me…the year is 2007 and you’re at your desk. You’re using your desktop computer to surf websites that were built with HTML tables and Flash, the user experience clunky and the styles an abomination in today’s standards. Your cell phone beside you; you don’t think twice about using it for anything […]

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8 Questions to Ask for Salesforce Classic to Lightning Migrations

From our experience in helping clients migrate from Salesforce Classic (Aloha experience) to Salesforce Lightning Experience, we have found that the change can require significant business process evaluation and adjustments to user workflows. It is not just a change in the way Salesforce looks, but also a core change in the way users interact with […]

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[Video] Exploring the Coveo for Salesforce Express Edition

Enterprise Search Trends to Watch The enterprise search market is changing as technology providers take advantage of emerging data-related capabilities, such as predictive analytics, machine learning, and artificial intelligence (AI), and build them into their cloud-based enterprise search solutions. AI-powered search opens up a world of possibilities to modernize the search experience for end users, helps a workforce be more […]

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How to Design a Lightning Component for Communities

A Functional Perspective on Community Design Architecting reusable lightning components for a Lightning Community is very different from architecting a Visualforce page. A key value proposition of Lightning components is that they are reusable and can easily be added into Lightning Communities by system administrators. In order to realize that value, it is critical to architect […]

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2017: The Year of AI and Smarter CRM

We’ve heard it from a number of different analyst sources and it’s being talked about all across the web right now – 2017 is the year of cognitive computing or artificial intelligence (AI). The blockbuster partnership announced this week between Salesforce and IBM further validates that AI is more than just the next marketing buzzword […]

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Uncovering the Business Value of Online Communities

I happened to bump into an annual online community report from CMX the other day and thought it did a great job of providing some solid research on why companies build branded communities, the ROI metrics that matter to demonstrate value, and the paths they are taking to achieve success with their community. The piece […]

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Killer Design Tips for Salesforce Lightning Communities

Your brand is much more than a memorable logo, clever tagline, and a cohesive palette of colors, or clean lines and good typography. Bottom line, it’s about providing added value for your customers, building trust through quality and consistency, and ultimately boosting customer satisfaction and loyalty. Beyond a customer’s perception of your brand (and your products and […]

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The Ultimate Salesforce Deployment Checklist

According to Forrester’s recent CRM trends report geared to help users navigate the future of CRM in 2017, the use of customer relationship management (CRM) solutions should be viewed as the foundational building block to power your customer experience (CX) strategy. For Salesforce users looking to tap into the true power of the platform, your […]

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Your go-to news source for all-things Salesforce from industry thought leaders. Readers will come away with key business optimization and digital experience strategies to drive digital transformation in the cloud.

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