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12 Social Business Predictions for 2012

by on December 21st, 2011

Dione Hinchcliffe of the Dachis Group recently published his Top 12 predictions for what will happen to “social business” in 2012.

We are seeing all sorts of predictions like these, and I enjoy reading every expert’s predictions in this space. Perficient is heavily involved in social collaboration for businesses with our portal and collaboration practice. In fact, we’re getting our experts ready to exhibit and present at Lotusphere 2012 which is just next month, and where the tagline is “Business. Made Social.”

Here are Hinchcliffe’s predictions for 2012. What are yours?

  1. Social shifts to mobile.
  2. Analytics and business intelligence (BI) becomes standard fare.
  3. Gamification doesn’t happen, yet.
  4. Social intranets struggle forward, social business processes don’t.
  5. Smaller social business vendors continue to get rolled up.
  6. The social business unit/center of excellence phenomenon continues.
  7. Internal and external social business efforts blur, but remain distinct.
  8. Customer-facing social “hockey sticks”. 
  9. Community management goes pro.
  10. Social business budgets go up another level.
  11. The year will close with a consensus (or lack thereof) on enterprise social apps.
  12. Social business becomes less art, and more science.

 

 

 

 

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Join Perficient and Forrester for a webinar on Customer Experience Web Strategy

by on September 19th, 2011

By now, you’ve probably become familiar with the acronym “CXM.” It stands for “customer experience management” and many would agree that content is the foundation of any rich, engaging customer experience.

So how do you keep content, such as portal and social media content, from being siloed and instead properly integrate it into a more cohesive and strategic CXM system for your organization?

Perficient’s expert in portals and collaboration, Mike Porter (@PorterOnPortal) is teaming up with Forrester’s Principal Analyst in content and collaboration, Stephen Powers (@sa_powers) on Wednesday, September 28th, in a free webinar to answer all of your questions in this space.

Rethinking Your Multichannel Customer Experience Web Strategy: 7 Trends You Need to Know” will address:

• The three areas of functionality that marketing and ebusiness professionals look for in their CXM tools
• The emerging CXM product ecosystem and how vendors such as Adobe, IBM, and Oracle fit in
• Why a single CXM suite solution will not be a realistic option for your organization any time soon

Join us Wednesday, September 28, 2011 12:00 PM – 1:00 PM CDT

Register Here

 

Our Presenters:
Stephen Powers is a Principal Analyst with Forrester Research serving content and collaboration professionals. He is a leading expert on multiple aspects of enterprise content management including web content management and digital asset management. Stephen helps Forrester clients build content management systems to implement information management strategies and improve customer experiences.

 

Mike Porter, Principal Portal Solutions at Perficient, Inc.Michael Porter is Principal in Perficient’s national Portal practice. Michael leverages his more than 15 years of experience and expertise with different portal solutions and complementary technologies to develop and evolve Perficient’s portal offerings. He supports Perficient’s sales and marketing organizations through the creation of industry-leading services that help clients understand their enterprise portal.

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Interactive Design, Social, Collaboration Capabilities Added with Acquisition

by on December 14th, 2010

Perficient is pleased to announce the acquisition of speakTECH, an interactive design firm and Microsoft National Systems Integrator partner.

“speakTECH’s interactive design, social media and collaboration consulting capabilities are highly complementary to several of Perficient’s existing focus areas,” said Kathy Henely, Perficient’s chief operating officer. “We see opportunity to introduce speakTECH’s offerings to our current client base – and expect our user experience, portals and commerce practices, in particular – each to benefit from the addition of speakTECH’s offerings to our portfolio.”

This acquisition adds nearly 120 consulting, technology, sales and support professionals and adds client relationships with enterprise customers including Fox, ABC, Allergan, Intel, Dell, Microsoft, Toyota, Micron, Pepsi Co, the State of Texas and many more.

speakTECH has been all about bringing technology and design together to create innovative solutions. In order to do this, their team has accumulated a varied portfolio of technical specialties and includes in-house digital expertise. The team focuses on creative, cutting-edge approaches that can solve clients’ everyday problems seamlessly.

As a Systems Integrator, speakTECH has received many technology and design awards, including the Microsoft US West Region Field Award for Top Regional Partner for Best Practices and the Microsoft General Manager’s Award for both the Northwest and Southwest districts.

Jeffrey Davis, Perficient’s chief executive officer and president says, “The acquisition of speakTECH further strengthens Perficient’s ability to bring a comprehensive portfolio of business-driven technology solutions to market and is a great way to close 2010.”

Read the full press release for more information about this great news.

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Portal Mobility: What to consider as your enterprise goes mobile

by on October 22nd, 2010

IBM and Perficient mobile and portals experts hosted a webinar yesterday about going mobile. The team addressed:

  • How companies are leveraging the IBM Mobile Portal Accelerator (MPA)
  • How MPA easily extends the WebSphere Portal platform with services to seamlessly deliver scalable, mobile solutions optimized for display across a wide range of mobile devices, including the latest in-market versions
  • Things to consider when implementing a mobile portal solution.

The webinar included three solid presentations embedded below, and a replay of the webinar is available at www.Perficient.com/webinars.

  1. Mobility Market Perspective and IBM’s Mobile Portal Accelerator Solution with Customer Examples
    with Lauren Wendel, IBM Mobile Portal Product Manager
  2. Creating a Mobile Portal
    with Van Landrum, IBM Technical Sales Leader, Mobile Portal
  3. Designing an Excellent Mobile Experience
    with Glenn Kline, Portal and Collaboration Solutions Technical Director and DeeDee DeMulling, Director User Experience
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Mike Porter talks about IBM Impact 2010: Cloud, portals, and collaboration

by on June 2nd, 2010

Mike Porter, Principal of Portal Solutions and frequent blogger on this portal solutions blog, was interviewed at IBM Impact 2010 last month. He attended many sessions on cloud, collaboration and portals and presents some of most compelling projects and trends discussed at the influential IBM conference this year.

Perficient also produced quite a bit of unique content at the show. All of it can be accessed here: http://www.perficient.com/impact/

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Social Networking Implications on Enterprise Portal Initiatives, a free webinar

by on March 15th, 2010

“Social media” and “social networks” are all the buzz right now, but for good reason, especially in conversations about enterprise portals and collaboration.

Many experts are addressing how social media & networking impacts enterprise system installations and strategy. Here are just a few recent articles on the topic:

This quote from a recent article captures the benefits of portal software in integrating social networking benefits into other Enterprise IT needs:

“Portals are considered a single point of access for presentation-level integration of information, but there’s also collaboration, Web content management and search components, and increasingly workflow business process and business intelligence components.

‘It’s evolved into a Swiss Army knife-type market,’ said Al Hilwa, IDC’s program director of applications development software. ‘This is something Microsoft has capitalized on. One might even say they’ve led that by integrating a lot of functionality into SharePoint.’”

- The Perfect Purchase Cycle: Portal Software

Perficient is hosting a webinar next week in which our Principal of Portal Solutions, Mike Porter, will take a deeper look at how portal solutions are addressing business needs when it comes to collaboration, content management and the benefits of social integration.

You can join this webinar for free, and by registering, we’ll send you a link to the recording and slides afterward. You won’t want to miss this one. Easily forward this to a friend by clicking on the email icon below.

Social Networking Implications on Enterprise Portal Initiatives
Thursday, March 25, 2010 12:00 PM – 1:00 PM CDT

Register Here

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Why governments are embracing portals and online collaboration tools

by on December 28th, 2009

1040I recently read an article about how Google is advertising the fact that “60% of the U.S. state governments have gone Google.” What Google is saying with this statement is that many states have decided to begin using Google’s inexpensive enterprise software solutions that are largely web-based: Gmail, Google Calendar, Google Docs, etc.

The general public’s first reaction to this fact might be fear of the amount of risk this may place on sensitivity of personal information. Think about the quantity of private data the government possesses on individuals.  Would hosting it with one company (Google or otherwise), especially a company that bases its business on the transparency and retrievable nature of content (Google’s core business as an Internet search engine) put this content at an unusually high level of risk?

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WebSphere Interview with Mike Porter: Portals solve collaboration needs

by on October 27th, 2009

portal excellenceIBM’s WebSphere Portal team interviewed Perficient’s Mike Porter, principal of portals and director of collaboration with Perficient, at the IBM Portal Excellence Conference, October 14, 2009. They discussed Perficient’s partnership with IBM’s WebSphere solution and how portal solutions are solving communication and collaboration problems for organizations.  I received the full transcript and decided to pick out some highlights for you. Below is an edited version of the interview.

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