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Archive for March, 2011

SharePoint FAST 2010

by on March 31st, 2011

Search is one of the most compelling features of a true enterprise SharePoint deployment.  In the last 6 months, our clients have expressed more and more interest in looking across the entire spectrum of search options available with SharePoint.  The question normally asked: SharePoint or FAST?  In some cases, the choice is clear.  Large document volume or particular functional requirements mandates use of FAST.

Our experience with FAST has been positive.  Its important, however, to be aware of the learning curve associated with a FAST deployment (“with great power comes great responsibility”).  Its ironic that those with SharePoint experience can, in some cases, find the first implementation of FAST more challenging than a SharePoint novice.  Things that appear to work the same do, in some cases, work differently.

In subsequent postings,  I will explore these similarities and differences.  For now,  I’ll summarize these along with some hints for getting started.

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Document Previews and Thumbnails using SharePoint FAST 2010

by on March 31st, 2011

More organizations are investing greater portions of their Intranet deployment budget on improved search functionalities.  Within the SharePoint 2010 product stack, the FAST for SharePoint option provides a whole host of enterprise search capabilities.  FAST for SharePoint not only supports more robust search results but more visual results including visual “previews”.   In the case of MS Word documents, a thumbnail representation of a document’s first page can be included in search results.  In the case of a MS PowerPoint presentation, a clickable preview is supported.

Recently, one of our clients requested that this preview functionality be included in their FAST for SharePoint deployment.  I wanted to share what we learned in the process of honoring this request (as there were a few surprises along the way).

Dependency on Office Web Applications (OWA)

It turns out that these visuals are dependent on the installation of OWA within the SharePoint 2010 Farm.  OWA must be installed on each and every web front end within your SharePoint 2010 Farm.  In our case, the decision to include OWA was made AFTER completion of the Farm configuration, so a very specific sequence of steps needed to be followed to get OWA configured and working.  Fortunately, the steps are well documented here but must be followed exactly.  Unfortunately, the configuration has a surprising side effect of disabling the SSL connection between the SharePoint web front end and FAST.  The Windows PowerShell script used to install the certificate (provided as part of the FAST setup) needs to be re-run to resolve this issue.

OWA Post Install/Configuration

After installation, the OWA feature needs to be activated (or not) for each existing site collection.  If OWA is activated for a site collection, a choice of default document rendering – client or browser – must be made.  In our case, we wanted to minimize the changes to the end user experience, so we choose  to continue to display the documents using the MS Office client.  Regardless of client default choice, a “view in browser” link will appear in both search results and document library views.      (more…)

Mobile Commerce Trends

by on March 31st, 2011

This week I was working with one of my clients helping review their mobile strategy and it motivated me to do some additional research. The focus of the meeting was to prioritize business, marketing, and technology goals of mobile commerce. Through this work session some interesting questions came up such as is a mobile web version even necessary or are down loadable applications enough. How important are leveraging device capabilities such as front facing cameras, accelerometers, or a GPS? How important is it to even conduct commerce on the mobile device and is it enough to use it to drive commerce on the traditional web? And the one goal that came up which really prompted me to do a little more research was that it is important to anticipate mobile trends and be out in front. This caused me to run across an article on 11 trends for mobile apps in 2011 in MobileCommerce.com.

I found some of the predictions in this article pretty intriguing which included these:

Tablets will appear in every home and will need tablet applications.

While I think this is a very lofty prediction for the next year or even the next several years, nobody can deny tablets are rapidly penetrating the market as Apple sold over 10,000,000 iPads last year and it now seems that there is a press release for a new tablet by a PC or handset manufacturer weekly.

Social will differentiate the mobile application experience

I hadn’t thought about this specifically but this but with statistics such as 35% of Twitter’s users access mobily and millions of sites today do not even have a mobile presence, social ties will differentiate online stores.

Mobile-exclusive brands and content will have success

This is a bold statement but it certainly has merit.  There are millions of smart phones in use worldwide owned by users who do not own a PC.  With time this point will become more and more important.

The rest of the trends are certainly worth reading at 11 trends for mobile apps in 2011.

Gartner PCC: The Future of Portals

by on March 31st, 2011

In a previous post, I talked about Gartners prediction of a “seismic shift” in the portal market.  In one of the last session of the Gartner Portal, Content & Collaboration 2011 Summit, Gene Phifer spoke about the future of portals.  Gene is convinced that the portal market (and mashup market) will be “subsumed” by a new User Experience Platform market around 2015.  There are plenty of reasons to see these markets moving to this new UXP market:

  • Organizations are demanding better user experiences in their portals.
  • They see consumerization driving other products and want it for their portals.
  • Mobile devices and the need for context-awareness are being demanded by users

What about cloud-based portals – is that in our future?  It certainly is!   Many vendors are starting to offer cloud-based portal systems. But beware!  The very nature of the portal is that it typically connects to a whole bunch of other systems in your organization behind your firewall.  So for a cloud-based portal to be effective, you will need to open up your internal systems to the cloud vendor and have some serious networking pipes. On the other hand, a cloud-based portal would be ideal to integrate your other cloud-based applications.

2015 is still a long way away, so what is happening between now and that future?  Here are the seven things that Gartner sees trending in the portal market over the next few years.

  • Analytics need to be implemented to help gauge the effectiveness of the portal.  There has been a recent flurry of acquisitions in the Web Analytics market by traditional and newer portal vendors
  • Portal-less Portals – there are several vendors beginning to offer portal type systems without claiming to be true portals.  Backbase is considered one of those vendors.  Adobe’s CQ5 could also qualify.
  • Portal ubiquity – portals will become more ubiquitous as unbind their services
  • Exploit context across more user attributes (aka enhanced personalization)
  • Widgets are becoming more important and portlets less-so
  • Mobile is becoming a key first consideration
  • The User Experience Platform begins to emerge as a set of cohesive, pre-integrated, highly user interactive services rather than a bunch of products loosely coupled together.

Finally, in terms of vendors, we have basically three major portal vendors today:  IBM, Oracle, and Microsoft.  Close behind are our open source friends Liferay and JBoss. As the market begins to move toward this UXP concept, we are going to see lots of other vendors emerge with UXP offerings.  Firms from the content management space are beginning to move toward UXP, as are firms in the Social Software, Mashups, Portal-less Portals and other Markets.

Here are some vendors to keep your eye on over the next few years:

IBM, Oracle, Microsoft, Liferay, Redhat JBoss, Backbase, Adobe, Cisco, Google, Apple, United Planet, JackBe, NetVibes, Pageflakes, Fatwire, Extron, Automony, Drupal, DotNetNuke, Plone, Jive, Atlassian, Telligent, SocialText.

 

GartnerPCC: Want YouTube? Prepare with Video Content Management

by on March 30th, 2011

Video has an impact. Look at what’s changed in the entertainment world. Whit Andrews saw Nick Acosta let people video her concert and then she videod them.  He started with this video

YouTube Preview Image

If you don’t find a corporate YouTube they will put everything on YouTube. At that point, it’s beyond corporate control.

What’s driving the use of Video

It’s becoming pervasive.  When a 70 year old grandmother can create video’s on her clamshell phone, you know it’s arrived.

Almost 70% of people view short videos online.  It’s global.  Brazil and China has the largest set of users

A significant amount of users are now creating video content.

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Gartner PCC: Don Tapscott and MacroWikinomics

by on March 30th, 2011

Don Tapscott is known for Wikinomics and the Grown Up Digital.  He spoke about a revolution underway that is changing business.

Revolution

Welcome to the age of the wiki revolution.  It’s enabled by social media.  It’s not enabled by a centralized opposition putting everything together.  It’s a tool for military action.  Social Media was used to find snipers in Tunisia for example.

This revolution was so fast, it left a vacuum. No one was ready to take power.  It’s now a challenge to fill that vacuum with a better government.

Tapscott believes the future is something to be predicted rather than achievedachieved rather than predicted. (Thanks to Mohammed for catching my transcribing error).  He differs from the pessimism of Paul Krugman.  That said,

  • The industrial age is reaching a point of implosion because of the changes brought by this revolution.
  • GM went bankrupt
  • 70 newspapers went bankrupt
  • Regime change occurs in spite of governments throughout the world happy with the status quo
  • University, the big thing is to get an A without attending class. “Why go to a class where a graduate assistant tells me about Peter Drucker when I can go online and learn so much more”
  • Science, bio technology is about to reach a patent cliff.   The whole process is closed to approve a product.
  • All of these institutions have an industrial age model.  Mass production and mass distribution

Rise of the Age of Networked Intelligence

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Oracle WebCenter Suite 11g – The Platform for the Modern User Experience

by on March 29th, 2011

Oracle has released WebCenter Suite 11g PS3 and has published a great webinar that talks about their portal strategy. The centerpiece of that is Continue and Converge, where you can continue to use and leverage your existing BEA portal product while they take the best of WebLogic Portal and AquaLogic User Interaction and move those capabilities into WebCenter.  This strategy mimics what Oracle is doing with EBusiness, PeopleSoft, etc. as they move towards Fusion Apps; the improvements in WebCenter are encouraging existing customers to actively begin their migration from their existing BEA or Oracle portals.

Some highlights of the webinar that I think are worth mentioning:

  • Content management is very well integrated with the product. Wikis and blogs are now under content management control, workflow and revision control are accessible directly from the workspace
  • Business mashup capability is provided by the re-factored BEA Ensemble product
  • Business Dictionary support allows the business users and IT developers to collaborate on portal content
  • WebLogic Portal’s UUP (Universal User Profile) capability is now part of WebCenter
  • A limited use Oracle SES (Secure Enterprise Search) is included with Oracle WebCenter Suite

Click here to register for the the webinar. It’s an on-demand webinar, so once you’ve registered you can view it immediately. It lasts approximately 54 minutes and I found it useful.

If you’re interested in learning more about the AviTrust WebCenter demo that is shown, it is built on WebCenter Portal Framework. For the more adventurous, the demo is available as a download from Oracle’s site. Note that it runs under Oracle’s Virtual Box using Oracle Enterprise Linux. Other than the size of the downloads (12Gb) getting it up and running isn’t terribly difficult. For more information, follow this link.

Oracle has just recently released an AviTrust demo built on WebCenter Spaces and the Virtual Box for that, can be downloaded from here.

Thanks to Christina Kolotouros from Oracle for correcting me about the original demo and providing the link for the new demo.

Gartner PCC: Gartner predicts “siesmic shift” in Portal market by 2015

by on March 29th, 2011

Is the User Experience Platform (UXP) the replacement for portal?  UXP is not an existing product or market, but Gene Phifer of Gartner expects it to come by 2015.  Gartner thinks there is a “seismic market shift” coming for portal products, mashups and content management.

So what is a User Experience Platform? Or better yet, what is the concept of a user Experience Platform?  And how are we going to get to this concept of UXP?  UXP is an integrated set of techonolgies integrated into a highly user centric interface.  At the heart of UXP is going to be portals and mashups.  Vendors will augment the UXP platform with additional services depending on each vendor’s specific view of the market.  These additional services include search, analytics, e-commerce, content, social, collaboration, content and context. Mobile applications will evolve into UXPs.

One of the main features of the UXP will be pre-wired, integrated tools.   It will come as a more fully assembled product than existing portals.  There will be some wiring to do still, but the vendors will pre-build most of the connections.

Another major feature is the inclusion of “User Experience Design and Management” services to help companies design user experience for the platform.  These features will include tools to help build personas or role based interfaces.  They will also include tools to integrate context into the platform.

Context architecture will become important to identify and capture and process context attributes that will be used to drive the UXP.  The architecture will help deliver content within context.

Vendor Specific strategies:

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Gartner PCC: Enterprise Search That Works

by on March 29th, 2011

Whit Andrews is a great presenter whose focus is on search, video, and a number of other topics.

 

Enterprise search is now mature.  The number of Google searches for the term enterprise search peaked over 4 years ago. The point is that search is now an adult technology which should be granted a level of maturity.  Question though, now that it’s all grown up, how can it achieve it’s potential.

Trends and future of search

Conversation – The conversation doesn’t start with the search result. It’s just reporting on it.

Transparency – why did I get these results back. In other words, how did these results get back to me? What drove that result

Federation – this is the recognition that it’s worthwhile to mesh different search results together in an overarching exercise. This can be very difficult.

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Gartner PCC: Managing Employee Owned Devices

by on March 28th, 2011

You see a lot of employees bringing their own devices into the enterprise.   This can be both good and bad. Ken Dulaney and Leslie Fiering talk about what you need to address if you allow employee owned devices in.

Prediction: Although 80% of enterprises will have employee owned devices connected to compamy networks by 2015, less than 50% will have up to date formal support policies.

Key Issues with employee owned technology

1. Why are you planning a Bring your own computer (BYOC) program

It’s about user demand.  Let me bring the iphone in. Let me bring the ipad in. I am your boss……..

The next reason relates to the age of computers.  Many companies scaled back their refresh cycles and companies now have older computers than what employees have at home.

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