Posts Written By Lisa McMichael

Mobile Accessibility Will Transform Expectations

Digital products and services available via smartphone, and mobile devices like smartwatches, are continuously changing how people manage their daily lives – everything from accessing and sharing information, tracking health metrics, to sending money. And mobile accessibility, with its many baked-in accessible design features, is giving people with disabilities the same useful and effective mobile […]

Read more

The Next Big Consumer Segment: People with Disabilities

If you’re a digital technologist, you’re likely familiar with the concept of digital accessibility, which has come to the forefront of digital design. Digital accessibility is the ability of a website, mobile application, video, or electronic document to be easily navigated and understood by a wide range of users, including those who have visual, auditory, […]

Read more

19 sessions and 3 days: What I discovered at IA Summit 2016

Looking back to the “Broader Panorama” event in Atlanta, the wider perspective that I have from IA Summit 2016 came from a set of speakers on inclusive design, and that is to include people with differing backgrounds, experiences, capabilities and perspectives in the information architect of everything from games and ecommerce sites to enterprise applications. Inclusion […]

Read more

Is listening the central competence for effective leadership?

Most of us have little insight into how well our listening skills are performing in our working relationships. And yet research is showing that effectiveness in the workplace hinges partly on an overlooked ability to actively (consciously) listen. And research goes even further to say, success at work and in leading teams depends on a […]

Read more

The 5th P of marketing – people

Part 2 of 2 We are rapidly moving into the holiday shopping season and retailers are in for a rubber meets the road experience. The tried and true sales gimmicks they’ve relied on in season’s past may not work so well this November and December. Consumers have become accustomed to receiving free shipping, price matching […]

Read more

You’re smart if you can ‘dummy’ it down.

It may seem odd that I would discuss an article from academia (A new movement strives for simplicity), but hear me out. Most of us are moderately or highly literate on our respective areas of expertise. But guess what? Our colleagues and clients may not be at the same level of know-how. I could make the […]

Read more

The dangers of listening to customers too closely

Part 1 of 2 How do you excite the imagination of your team to devise new ways of solving design problems, to create new ideas and better user experiences? Where do you start? Design firms, and those invested in design thinking and innovation, start by asking customers what they want. I’ll be the first to […]

Read more
Client meetings can be derailed by surprises

A left hook from your client doesn’t have to derail your meeting

I was in a kick-off meeting on a new project that took an unexpected turn. My team was sitting at a very large conference table − six of us if I recall correctly − overlooking the river and expansive cityscape. I was enjoying my decaf soy latte while we made small talk with our client; […]

Read more
Why teams work.

Why global teams work (or not)

We want to work well together! We want to jell because it’s costly and painful when we don’t. So why is it challenging for some global work teams to thrive while others click? Why is it that some project teams start and run smoothly when they are located in different continents and time zones and other […]

Read more

Part 2 – What to do about “the too familiar persona?”

Read part 1: The too familiar persona I imagine we’ve all used Cooper’s personas to routinely “engage the empathy of the design and development toward the human target of the design.” Nothing wrong in using goal directed personas, however one user profile model isn’t the best fit for every brand or its users’ motivations and […]

Read more