What is best for your business? Contact centers and customer support platforms have historically been managed as part of an organization’s telephony department. As these organizations look to move to an omni-channel cloud-based solution it is important to understand the options available when choosing a path forward. There are three types of solutions, Commercial off-the-shelf […]
Posts Tagged ‘Telephony’
An Introduction to Service Cloud Voice with Amazon Connect
A New Solution for the Contact Center Pre-integrated with Amazon Connect, Powered by Salesforce Service Cloud Voice seamlessly enhances your Salesforce Service Cloud investment with telephony. By bringing together voice communications, digital channels, and CRM data, you equip your agents with smart and streamlined service to provide your customers with a great phone experience from […]
The Fourth Day of Lync’mas: Lync and Paging Best Practices
This is part four of a twelve post series, to see an index of all twelve posts click here. On the fourth day of Lync’mas my UC Team gave to me: Lync Enterprise Voice and Overhead Paging Best Practices. Before we deep dive into the technical details, you might be wondering how does overhead paging […]