Energy Client Improves Customer Engagement with TIBCO SOA Platform | Integrate
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Energy Client Improves Customer Engagement with TIBCO SOA Platform

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A regulated electric utility company in operation for more than 100 years with almost a million customers in the south central United States wanted to take its customer engagement to the next level. Over time, this client had developed a network of disparate websites, each serving a segment of customers and prospects. These sites needed to be unified into a single platform supporting features for all audiences across desktop and mobile, which was not possible on the current platform. This energy company sought a new online strategy and a redesign of every digital touch point with their customers.

Perficient’s team first undertook a SOA health check, which provided a reusable service architecture framework from which to build. As part of this new platform, the TIBCO SOA solution removed various point-to-point integrations and introduced reusable business services, thus decreasing future project costs. We integrated multiple online properties into one main site. These changes led this electric utility company to experience:

  • Improved access through almost any ctibco_logo-2xomputer or mobile device
  • Enhanced functionality for online services
  • Standardized methodologies, governance, templates, and frameworks
  • Improved visibility into enterprise-wide transaction events
  • Reduced total software cost of ownership

TIBCO was able to deliver a SOA solution for our client that significantly improved customer engagement with more functionality and new channels with which to interact with their customers. As a result, program enrollment increased as did their customer base. The new SOA platform also helped this utility provider operate more efficiently and at a lower cost.

Learn more about our expertise with TIBCO and how it can benefit your organization.

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Perficient Integrate Blog

Insights on the application of complex systems and processes that drive your business forward. Immediately apply value and optimize your integration program whether built around APIs, SOA, BPM, DevOps, or cloud.

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