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Posts Tagged ‘Order Management’

Unified commerce, omnichannel, order management

Perficient Principals Quoted in Retail Touchpoints Article

Justin Racine, Perficient’s Principal of Unified Commerce, and Zach Zalowitz, Perficient’s Principal of Order Management, were both recently published in “The Ultimate Guide To Unified Commerce: Evolving Your Technology (And Mindset) To Drive Experience Innovation,” a tech guide written by Retail TouchPoints. Both Justin and Zach shared their perspectives on all things unified commerce strategy and […]

Abstract Neurons System

Utilizing Generative AI to Enhance Order Experience

Businesses are going through a significant transformation with the emergence and focus on artificial intelligence (AI). Businesses are evolving with the adoption of AI disciplines like machine learning (ML), natural language processing (NLP), robotics, and many others. AI technologies are already on a path to magnify gains in productivity, efficiency, and adaptability. Forbes Advisor lists […]

Customer experience is key to a well-run order management practice.

People of Perficient: Meet Zach Zalowitz, Principal OM

Zach Zalowitz recently joined Perficient as a Principal within our Order Management (OM) practice, bringing more than 15 years of experience in omni-channel supply chain solutions and hands-on experience with a focus on retail apparel and consumer packaged goods. We sat down with him to discuss his experience and thoughts on all things OM. Can […]

Workers tracking order management.

7 Ways an OMS Enhances Inventory and Supply Chain Management

As sellers, we aim to meet the expectations of our customers, who now expect to know the delivery time before placing their orders. Regardless of whether you ship from one or multiple places, supply chain issues that affect inventory levels should not hinder you. Choosing the right solution from the many options available in the […]

Store Management

IBM Sterling Next Generation Store Engagement: Revolutionizing Retail Experiences

In today’s highly competitive retail landscape, providing exceptional customer experiences is paramount to success. Customers now demand seamless interactions across multiple channels, personalized services, and real-time access to product information. To address these evolving expectations, IBM has developed the Sterling Next Generation Store Engagement solution, a powerful platform that helps retailers transform their in-store experiences […]

Workers tracking order management.

Perficient OM Expert Quoted in Körber Article

Srikanth Kiran, Perficient’s Director of Commerce + OM, was published in “Why OMS is Mission Critical in 3rd Party Logistics (3PL) – An OMS Conversation Starter,” a three-part Körber article written by Matt Boland, Director, OMS Partner Ecosystem at Körber. Srikanth shared his perspectives on how important cross-channel, real-time inventory visibility is for order orchestration […]

Internet Shopper Entering Credit Card Information Using Laptop Keyboard

Know Your Customer, Grow Your Business: The Significance of Customer Strategy and Segmentation in Retail

Despite surviving both the Great Depression and the Great Recession, not even enduring luxury retail giant Nieman Marcus could escape COVID-19’s interruption of indoor shopping. When Neiman Marcus emerged from bankruptcy after a tumultuous 2020, the company smartly pivoted towards a new plan for targeting consumers. The 115-year-old luxury retailer would laser-focus on their most […]

Elevating the In-Store Experience Through Order Management

Retailers are constantly seeking new ways to meet the ever-growing demands of their customers. In today’s digital age, customers expect a seamless and convenient shopping experience, whether they purchase online or in the store. With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to […]

Postal Workers Inspecting Packages On A Conveyor Belt

Join Perficient, Adobe, and IBM for a Roundtable Discussion!

Experience-driven commerce delivers personalized customer experiences from order capture to order fulfillment using insights from real-time shopping behaviors. Leveraging automation and personalization to create easy buyer experiences can drastically increase ROI. BWG Connect, Perficient, IBM and Adobe invite you to participate in an engaging roundtable discussion, Enhancing the Commerce Experience: From Order Capture to Order […]

Sally Beauty Improves Same-Day Delivery with Three-Hour Delivery Feature

Perficient’s Order Management (OM) team helped Sally Beauty, a leading beauty supplier and retailer, accelerate its same-day delivery (SDD) to just three hours for all 1,990 stores across the United States. Our team of IBM Sterling Order Management experts helped create a solution that ties the communication points and functionality of the solution to work […]

Introducing Our Partnership with Kibo Commerce

We’re excited to announce our partnership with Kibo Commerce, a collaborative solution offering customers sell-side commerce, a personalization suite, order management (OM) and supply chain optimization, and AI-driven point of sale, all in one Unified Commerce Platform application. The modernized API nature of the platform allows for integration with any customer relationship management system (CRM), […]

Complementing SAP with True Order Management Capabilities

Seamless order to fulfillment is the crux of any good experience. A brand’s reputation and longevity, as well customer loyalty and adoption, often hinges on the success of how order management (OM) is rooted in an organization. The interaction with users at their point of need is the tipping point and often dictates success or […]

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