by September 24th, 2015on
Healthcare CIO Series: Interviews with David Chou, CIO
I am teaming up with CIO David Chou (@dchou1107), an executive with more than 13 years of experience in the healthcare industry to bring you a series of blog posts that provide a unique perspective on some of the healthcare industry’s biggest trends and challenges. David has been named to several “Top Social CIO” and “CIOs to Know” lists. He is a visionary and resourceful leader with expertise in healthcare and digital technology and a proven track record of delivering innovative, state-of-the-art solutions.
In the first post of the blog series we take a look at the evolving role of the healthcare CIO
The healthcare industry is in the midst of a revolution and at the center of the transformation is information technology. As IT adoption accelerates to keep up with the changing organizational, clinical and population health-related demands, the CIO’s role will continue to be in a state of transformation. The days of a CIO being the IT guy are over. Adapting to the pressures, changes and mandates of the healthcare industry requires a CIO that is forward-thinking, innovative and a strategic leader.
KATE: Tell us about yourself and your background
DAVID: I have been in healthcare for over 13 years in various types of healthcare organizations ranging from for-profit, non-profit, and most recently in the academic medical center space. I started my career with various for-profit health systems working a lot with mergers and acquisitions, which was a lot of fun. Then I ventured off working in the non-profit side with the Cleveland Clinic internationally in Abu Dhabi. That was a green-field project with a joint venture between the government of Abu Dhabi and Cleveland Clinic (Ohio). I had a great experience living internationally and I was very involved with healthcare globally, not only in the Middle East, but also in Asia. I ventured back into the United States over 2 years ago and became the CIO for an academic medical center. In this role I had technology responsibility over the three verticals of healthcare, education, and research.
KATE: What are some of the major initiatives you have been working on since you have been CIO?
DAVID: I walked into an organization that went live with Epic one year before I got there. It was a big-bang implementation and my initial focus was working on optimizing the revenue cycle to make sure that the institution was taking advantage of the system automation. That was about an eight-month process and the institution saw some great gains on the financial side. After the revenue cycle optimization we started focusing on the clinical areas and the goal was for the organization to try and achieve stage 7 of HIMSS Analytics in Q4. I still hope that is on track. Those were primarily the internal initiatives. Externally, my focus shifted towards how can the institution capitalize and generate revenue from the technology investments it had made. My goal was to maximize and utilize technology as a method of growing the organization’s outreach. Read the rest of this post »