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Leverage Clinical and Financial Data to Improve Patient Outcomes

Industry Connect brings together industry peers to share their expertise, insights Leverage Clinical and Financial Data to Improve Patient Outcomesand best practices about mission-critical applications that are central to their businesses. Perficient is sponsoring Industry Connect’s Life Sciences and Healthcare program during which Terie McClintock, Director of Healthcare at Perficient, will lead a roundtable on Thursday, March 26, at the Washington Hilton titled “Aligning Patient Outcomes with Financial Data: A Formula for Correlating Cost and Quality.”

McClintock will discuss Perficient’s High-Performance Costing Expressway and how it:

  • Provides integrated software and a prescribed set of clinical and financial data integrations to deploy a pricing application.
  • Enables hospitals to institute micro-costing solutions.
  • Demonstrates findings in a visual, action-ready format.

The High-Performance Costing Expressway leverages Oracle’s Hyperion Profitability and Cost Management (HPCM) and Enterprise Health Analytics (EHA) solutions.

“Hospitals today are struggling with the rapid rise of healthcare costs at a rate exceeding economic growth,” said Emil Fernandez, vice president of Perficient’s Oracle national business unit. “This is a crucial issue that Perficient addresses with the Oracle product line. The Oracle-Perficient relationship involves more than a dozen years of strategy, planning, full-lifecycle implementation projects, and includes upgrades and enhancements of Oracle technology solutions for healthcare and life sciences organizations facing an array of challenges. We welcome the opportunity to share our insights and expertise during Industry Connect.”

Perficient experts will be on hand in Booth #108 at the Washington Hilton to discuss customers’ technology needs, and overall strategy of Oracle applications through leadership, user experience and integration assessments that apply to all product lines.

For live updates throughout the event, follow us on Twitter  @PRFT_Oracle.

Oncology and the Impact of Social Media

Healthcare is changing! One in three American adults have used social media to research medical conditions according to the Pew Oncology and the Impact of Social MediaResearch Center. Social media may be defined as “tools used to store and deliver information or data disseminated through social interaction”.

The Mayo Clinic has embraced social media because “our patients are doing it, so this is where we need to be.” For an example, on Twitter, patients and caretakers can openly discuss posts by using specific hashtags, such as #bcsm (breast cancer social media), #btsm (brain tumor social media) and #ayacsm (adolescent and young adult cancer societal movement). Facebook and online forums have allowed patients and caretakers to communicate and share their experiences with one another. Social media is more than just Twitter or Facebook posts, it includes all socially interactive information exchange such as blogs, YouTube videos, and instant messages.

Mark Twain once said, “It’s not the progress I mind, it’s the change I don’t like.” Change is often the crux of the matter in dealing with research. The Mayo Clinic’s recent pilot study on clinical trial patient recruitment using social media and online networks helped researchers assemble large and demographically diverse patient groups more quickly and less expensively than they could through other means.

We live in an era where social media innovations and the widespread use of the Internet have greatly evolved in how we communicate and how we integrate and use data.

Healthcare executives will get together to discuss how to use data to advance research and improve outcomes at the Oracle Industry Connect, an event that will take place on March 25 and 26 at the Washington Hilton in D.C.

Stop by to meet our dynamic team of Health Sciences experts at the Partner Networking Zone at #OracleIC15 kiosk #108.

Follow me on twitter @teriemc

HIT Solutions for Population Health

I’m going to take a “improve / disseminate disease management HIT Solutions for Population Healthand improve outcomes of the group” view of Population Health. The technology solutions that can be applied are vast. For the sake of this blog, I’d like to talk about these four:

  • Analytics – The accumulation and aggregation of data needed to improve outcomes and improve medicine.
  • Interoperability – The sharing of clinical data needed to manage patient interactions.
  • Patient Engagement – The conversations and interactions with the patient when they are not within the four walls of traditional clinical setting.
  • Financial Management – The connection between the patient payment and the quality received.

An integrated analytics platform for improving population health provides insights to care providers, case managers and the individual patient.   Care providers can see which patients need important health screenings or care interventions, setting the stage for enhanced preventive care and better management of chronic diseases. Patients can now be engaged at a higher level to achieve their care goals through many patient engagement platforms including both active and passive participation through portals and remote monitoring devices.

Interoperability is a key element of population health because all of this data is never in application, database or even one data center locality. Integrated systems streamline data sharing and support population health initiatives; however, many organizations don’t have a clear vision for how to meet the demands of the ever-changing healthcare industry.

While the technologies employed to achieve these goals most certainly include a data warehouse, analytic / predictive modeling and perhaps reasoning tools, I think the integration challenge is vast and perhaps overlooked. Most of what I read is very focused on more appealing topics like the dashboard or the cool visualization tool. However,  integration of this sort requires state of the art integration technology to do the heavy lifting on moving data and correlating data for the population health analytics platform.

Last, but certainly not least, there is the challenge of understanding the financial impact of treating the patient. Not speaking in terms of profitability here, but simply “are we putting our financial means behind the right care or populations of patients to achieve the best outcomes”. It is impossible to know without understanding cost vs. quality at the patient level.

How do we understand total cost of care? The Perficient High-Performance Costing Expressway enables transparency of fully burdened margin by service, patient and procedure. For decades, spreadsheets and costing software have been the best alternatives in determining cost of care. It is now more important than ever to transform these methods and leverage administrative, clinical and financial data in order to gain control of healthcare costs. Creating transparent costing models to indicate profitability across multiple dimensions of data is the key to driving healthcare costs down.

Embracing data-driven decision made for populations of patients requires agile thinking to pinpoint and respond to the short- and long-term needs of the organization. This shift requires finance departments to transcend from the typical focus on aggregating data to a value-added analytical view of hospital data. This new approach will provide greater visibility into changes in variables and assumptions and will require organizations to fully understand and ensure transparency exists for key performance indicators.

I will be speaking in conjunction with Oracle CMIO Dr. Sanjay Udoshi and Lesli Adams, MPA, Director of Clinical Informatics at the upcoming Population Health Colloquium in Philadelphia #PopHealth15.

Please join us at the MINI SUMMIT IV: WHO IS YOUR CHAMPION OF CLINICAL OUTCOMES? NAVIGATING ENTERPRISE-WIDE ANALYTICS AND THE DIGITAL SAFETY NET on Tuesday, March 24th at 1:30 EST.

For more information download our white paper:  Aligning Patient Outcomes with Financial Data

Top 3 Reasons to Connect with Perficient at #HIMSS15

Top 3 Reasons to Connect with Perficient at #HIMSS15We are gearing up for #HIMSS15 and are excited to be part of the industry’s largest health IT show as sponsors, exhibitors (booth #4460) and speakers.

To learn more about what is happening at HIMSS watch our Top 3 Reasons to Connect with Perficient at HIMSS video. Be sure to download our Healthcare Industry Outlook Guides for Providers and Health Plans and add the #hcsmIRL TweetChat to your calendar.

Looking forward to seeing you in the Windy City!

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Posted in News

TweetChat: Converting Unknown Consumers Into Patients #hcsmIRL

The #HIMSS15 conference takes place April 12-16 at McCormick Place in Chicago.  Once again this year’s conference will showcase the newest technologies, trends and solutions in health IT and Perficient is excited to be participating as sponsors, exhibitors (Booth #4460) and speakers.

Join the TweetChat on Monday, April 13 at 11:30 AM CTMelody Smith Jones (@melsmithjones), Manager of Connected Health at Perficient will be facilitating a roundtable discussion on Converting Unknown Consumers into Patients Using Social Media. This session takes place on Monday, April 13th from 11:30 AM – 12:30 PM CT. We will be taking the conversation to Twitter so if you are unable to attend in person you can join the TweetChat using #hcsmIRL.

Here are the #hcsmIRL Topics:

#hcsmIRL T1: Should patients be considered “consumers”?

#hcsmIRL T2: How can a healthcare organizations demonstrate a trusted and authentic voice using social media?

#hcsmIRL T3: How do we create patient anonymity and support the values of HIPAA on social?

#hcsmIRL T4: How can social media be used to influence individual health behaviors?

#hcsmIRL T5: What role does social media play in population health?

#hcsmIRL T6: How can social media be used to drive down the cost of quality care?

#hcsmIRL T7: In what ways can social media be used as a public health/research tool?

#hcsmIRL T8: What tips can be provided to add social media functionality to the patient portal?

#hcsmIRL T9: What are some innovative examples of healthcare providers using social media today?

Add this event to your calendar

Learn more about what is going on at #HIMSS15 and be sure to download our Healthcare Industry Outlook Guides for both providers and health plans.

Hot Topic: Retail Strategy for Healthcare #HITsm Tweet Chat

shutterstock_159153632Participants of a tweet chat hosted by HL7 Health Standards on Friday, March 6, certainly had a lot to say on the topic: A Real Retail Strategy for Healthcare.

The hour-long session drew 104 healthcare professionals who posted 980 tweets in response to five questions centered how the industry could benefit from the retail industry’s best consumer experience practices.

For those unfamiliar with the hashtag, #HITsm is an acronym for “healthcare IT social media.” HL7’s weekly #HITsm tweet chats encourage the exchange of ideas and best practices on current health IT topics. Read the rest of this post »

Webinar: A Real Retail Strategy For Healthcare

Retailers understand customer loyalty and they understand the importance of predicting and A Real Retail Strategy for Healthcaremotivating customer behaviors.  With a continued focus on providing low-cost and high-quality care, the healthcare industry has been looking to the retail industry for ways to engage and empower consumers.

Healthcare has learned valuable lessons from retail, including how to use the retail setting as a medium for providing care and how to engage consumers outside of the care setting through the use of technology. Many times, what is neglected when assessing retail industry tactics is their core competency of using data insights to motivate and incentivize changes in consumer behavior. Retailers typically do a good job of using collaborative tools to engage consumers and gain valuable intel to improve customer experience.

Healthcare organizations are recognizing that understanding consumer data is at the heart of driving loyalty and improving consumer health and wellness decision-making. Establishing a single source of truth with consumer data enhances the consumer experience and generates insights to determine the next best in any multichannel experience.

Join Perficient for an educational webinar on Tuesday, March 31st. Our healthcare and retail experts will demonstrate how data can be leveraged to:

  • Transform passive recipients of care into active participants in care
  • Mass customize messaging aligned with population health initiatives
  • Achieve outreach objectives that convert unknown consumers into patients/members
  • Enhance care and lower healthcare costs
  • Achieve business objectives

Posted in News

Keeping A Personal Touch in #Digital Healthcare

Next time you are in a restaurant, coffee shop or on public transportation, take a look around at the number of people occupied by their smartphones and tablets instead of engaging with those right next to Keeping A Personal Touch in the Digital Healthcare Worldthem. As a society, we are becoming increasingly depersonalized and relying more on electronic communications and less on face to face interactions. Our dependence on technology and electronic communications is leading to a rapid decline of our interpersonal skills and some fear that healthcare providers will lose their personal touch as they continue to ramp up their technology use. How many times have you called an organization and all you wanted to do was talk to a human, but you spend several frustrating minutes on the phone listening to an automated voice.

In healthcare, the benefits of technology are tremendous, such as enhancing patient care and providing more accurate and timely analytics for improved outcomes. However, there is a rising concern that technology is replacing personal interactions, by minimizing the amount of time patients spend with providers and in turn dehumanizing healthcare. Amongst all the challenges healthcare providers are faced with, they must also find ways to keep a personal touch in the digital healthcare world. A patient-centered model starts with a Physician who listens to their patients.

Unfortunately the new healthcare system isn’t geared toward human interactions. Healthcare providers spend more time starring at a computer screen and checking boxes than communicating and more importantly listening to their patients. It reminds me of the scene in Patch Adams where the late and great, Robin Williams’ character is talking to a Doctor and he can clearly tell he isn’t listening so he starts rattling off ridiculous statements. Listening to patients and providing compassion and support can go a long way in keeping a personal touch in the digital world of healthcare. The use of technology will continue to rise but we must be sure to keep the CARE in healthcare.

 

The Perficient Health Analytics Gateway Wins IBM Beacon Award

Perficient’s Health Analytics Gateway is a robust solution that accelerates data integration by more than 50% and automates the population of the IBM Healthcare Data Model, which helps healthcare organizations generate  insightful and actionable analytics much quicker. This innovative solution delivers rapid results from the Enterprise Data Warehouse and provides business intelligence and analytics that can help manage readmissions, evaluate the cost of care, increase operational performance and improve population health management capabilities.

This Perficient Health Analytics Gateway:

  • Expands IBM Information Management tools
  • Reduces data integration time by more than 50%
  • Populates key functional areas meeting the needs of many top use cases
  • Provides standardized data for BI reporting

In recognition of the Health Analytics Gateway, Perficient recently received a 2015 IBM Beacon Award for Outstanding Information Management Solution. This top honor is awarded to a select few elite IBM Business Partners who have delivered exceptional solutions to drive business value and transform the way their clients and industries do business in the future. To learn more about Perficient’s Beacon Award visit the Perficient IBM blog.

UNC Health Care System recently leveraged the Health Analytics Gateway to accelerate data integration from their legacy systems and Epic by more than 50%. The Health Analytics Gateway also helped UNC Health Care System:

  • Eliminate dependency on older technologies
  • Integrate the platform to enable efficient data management
  • Complete integration between data from legacy systems and Epic
  • Develop a comprehensive data warehouse to support future analytics requirements

In addition to the Beacon Award recognition, Perficient was recently awarded the IBM Big Data & Analytics Worldwide Business Partner Excellence Award. We are excited to be recognized for our innovative solutions that are positively impacting healthcare organizations across the country.

The Health Information Exchange (HIE) Teeter-Totter

The cyber-attack on Anthem, the nation’s second-largest health insurer, directly reflects the vulnerability of healthcare organizations, which are years behind other industries in regards to protecting personal information. In today’s healthcare industry, the federal government encourages sharing information across the continuum, which is critical to improving patient care. The challenge is the balancing act between protecting personal information and making it useful – the health information exchange teeter-totter. Current federal privacy regulations and the industry standard call for encrypting information that is sent from the database; however, on-premise data commonly remains unencrypted, making it vulnerable to an attack.

The Healthcare Information Teeter-Totter

Anthem followed industry standards and encrypted the medical information that was shared outside of their database, but because they failed to secure their on-premise data, hackers gained access to up to 80 million records that include social security numbers, birthdays, addresses, email, employment information and income data for customers and employees. Scrambling personal data makes it less valuable to hackers, but also makes it more difficult for healthcare employees to track trends and share data with other healthcare providers and states.

Other industries such as the financial services industry keep personal information in separate databases that can be closed off in an attack. Avivah Litan, an analyst for Gartner who specializes in cyber-security, said healthcare organizations “are generally less secure than financial service companies who have the same type of customer data.” For example, the attack on JPMorgan Chase last summer compromised the personal information of over 80 million households and small businesses, but the breach was limited to non-financial information because the more sensitive information was walled off, which meant hackers could not penetrate it.

Unfortunately, in healthcare the question isn’t whether the next data breach will occur but rather when will it occur. Balancing out the health information exchange teeter-totter will continue to be a challenge for the healthcare industry. The criminal value of the information that healthcare organizations store combined with the slow adoption of security measures make healthcare organizations prime targets for hackers.

IoT Not Just An Acronym: A Powerful Force Transforming Healthcare

Internet of Things (IoT) is not a new term. Nearly 20 years ago an MIT professor described a world where “things” are connected and able to share data. In healthcare, IoT is not a technology trend on the horizon, it is IoT Not Just An Acronym: A Powerful Force Transforming Healthcarehere today, and having an enormous impact on the healthcare industry.

Ninety percent of all of the world’s data has been generated the last two years and that statistic will be blown away in 2015 and the years to come as the IoT continues to grow. In fact, Gartner, Inc. forecasts that 4.9 billion connected things will be in use in 2015, up 30% from 2014, and will reach 25 billion by 2020. Leveraging the invaluable insights enabled by the connection of these devices is what the Internet of Things is all about.

IoT  is a powerful force transforming the way healthcare organizations do business by allowing them to leverage the cloud to reduce operational costs and generate valuable data-driven insights. IoT starts with the data, devices and services within a healthcare organization including EHRs, claims and financial systems. The data from these various sources is combined with new sources of data like wearable devices and in-home monitors, providing a complete patient view across the entire continuum of care. Healthcare organizations are using the cloud to leverage the IoT to reduce operational costs with predictive maintenance and real-time monitoring of medical devices and to lower readmission rates with predictive insights that identify patients who need additional clinical intervention.

Healthcare organizations that implement a strategy to leverage the Internet of Things will improve efficiencies by spending less time managing processes and systems and more time delivering high-quality and cost-effective patient care. Check out 10 Trends Impacting Healthcare in 2015

 

Posted in News

#Tech Imperatives for Health Plans to Enhance Customer Experience

Regulations continue to drive changes through the $2.9 trillion dollar healthcare industry, with the goal of transforming the traditional system to improve quality of care and reduce costs. Healthcare customers are #Tech Imperatives for Health Plans to Enhance Customer Experienceseeking price transparency now that they are responsible for a larger portion of the cost of medical services. Health plans must shift their business models to align with an industry that is becoming increasingly competitive and being driven by a more empowered and demanding customer.

Since its inception, the health insurance industry business model has been a B2B operation based on premiums and reimbursements. Today, health insurance organizations are in varying stages of a journey that is transforming them from platforms for purchasing insurance into health management bodies striving to engage their members and provide resources to help them change their health and wellness behaviors. In order to attract new members and retain existing ones, health plan organizations must think like B2C organizations and transform their business models to improve the overall customer experience. They must shift their focus from providing customer service to finding ways to engage their customers.

Health plans must strategically address these technology imperatives, at an enterprise level to enhance the customer experience and succeed in the new world of healthcare:

Digital Strategy - Develop a strong enterprise vision with a road map that utilizes a multichannel enrollment approach (web, mobile, social).

Data Management Strategy – Develop a data management strategy and infrastructure that integrates ALL data, including clinical, and transforms it into actionable, secure and useful insights.

Mobile Strategy – Develop a mobile (mHealth) strategy that embraces mobile applications and leverages them to engage and empower customers.

These technology imperatives must be considered from a strategic perspective in order to meet the true needs of the business.