Perficient Healtchare Solutions Blog


Archive for the ‘News’ Category

Healthcare CIO Series: The Evolving Role of the CIO

David Chou, Healthcare CIOHealthcare CIO Series: Interviews with David Chou, CIO
I am teaming up with CIO David Chou (@dchou1107), an executive with more than 13 years of experience in the healthcare industry to bring you a series of blog posts that provide a unique perspective on some of the healthcare industry’s biggest trends and challenges. David has been named to several “Top Social CIO” and “CIOs to Know” lists. He is a visionary and resourceful leader with expertise in healthcare and digital technology and a proven track record of delivering innovative, state-of-the-art solutions.

In the first post of the blog series we take a look at the evolving role of the healthcare CIO
The healthcare industry is in the midst of a revolution and at the center of the transformation is information technology. As IT adoption accelerates to keep up with the changing organizational, clinical and population health-related demands,  the CIO’s role will continue to be in a state of transformation. The days of a CIO being the IT guy are over. Adapting to the pressures, changes and mandates of the healthcare industry requires a CIO that is forward-thinking, innovative and a strategic leader.

KATE: Tell us about yourself and your background

DAVID: I have been in healthcare for over 13 years in various types of healthcare organizations ranging from for-profit, non-profit, and most recently in the academic medical center space. I started my career with various for-profit health systems working a lot with mergers and acquisitions, which was a lot of fun. Then I ventured off working in the non-profit side with the Cleveland Clinic internationally in Abu Dhabi. That was a green-field project with a joint venture between the government of Abu Dhabi and Cleveland Clinic (Ohio). I had a great experience living internationally and I was very involved with healthcare globally, not only in the Middle East, but also in Asia. I ventured back into the United States over 2 years ago and became the CIO for an academic medical center. In this role I had technology responsibility over the three verticals of healthcare, education, and research.CIO Perspective: The Evolving Role of Healthcare CIOs: David Chou

KATE: What are some of the major initiatives you have been working on since you have been CIO?

DAVID: I walked into an organization that went live with Epic one year before I got there. It was a big-bang implementation and my initial focus was working on optimizing the revenue cycle to make sure that the institution was taking advantage of the system automation. That was about an eight-month process and the institution saw some great gains on the financial side. After the revenue cycle optimization we started focusing on the clinical areas and the goal was for the organization to try and achieve stage 7 of HIMSS Analytics in Q4. I still hope that is on track. Those were primarily the internal initiatives. Externally, my focus shifted towards how can the institution capitalize and generate revenue from the technology investments it had made. My goal was to maximize and utilize technology as a method of growing the organization’s outreach. Read the rest of this post »

Why Northwestern Medicine Chose Epic Cogito for Their VBC Program

To remain a leader in healthcare, Northwestern Medicine is looking for new ways to collaborate across the health system enterprise to enhance the quality of care and improve efficiencies. With this in mind, Northwestern Medicine established Northwestern Medicine Physician Partners (NMPP), a population health management program. NMPP is built on the foundation of a shared physician-hospital platform, and is designed to leverage collaboration and leadership to meet the future needs of healthcare.

In a recent webinar, Rob Desautels, Director, IT, Northwestern Medicine talks about the NMPP program and why they selected Epic Cogito to manage their population health initiatives and value-based care relationships across the continuum of care.

Want to learn more about Northwestern Medicine’s story, get the on-demand webinar:

Follow me @katedtuttle

Video: Client Success Story: Enhancing the PMR Experience

We have all seen the pictures of the paved walkway with a dirt path off to the side. The paved walkway representing design and the dirt path representing user experience. In today’s complex healthcare environment, user experience is becoming increasingly important. In fact, designing and reacting to patient and member interactions is the foundation for successful connected health initiatives.

NASCO, an Atlanta-based company that was founded in 1987 is an information technology solutions provider for Blue Cross® and Blue Shield® Plans throughout the United States. They are dedicated to helping Blue Cross® and Blue Shield® Plans across the nation build a better healthcare system.

NASCO had several user interfaces, the functionality and look and feel were different depending on who designed them. The lack of consistency in interface design led to a less than desirable user experience. NASCO enlisted the expertise of Perficient to help develop standards that would not only enhance the user experience but would also strengthen the NASCO brand.

Perficient started by developing a series of standards and prototype templates to demonstrate what the new user interfaces could look like. In addition to the prototypes, Perficient created a new set of guidelines to be used for future development of user interfaces. These guidelines included tools, styles and technologies to ensure a consistent user experience across all new user interfaces.

Perficient engaged with key stakeholders to get feedback from those who would be using the PMR website. With input from the users, Perficient was able to improve functionality and deliver the following benefits for NASCO and their Plan customers:

  • Improved User Experience with intuitive, innovative and thoughtfully designed applications
  • Reduced coding and administrative effort due to easy-to-use interfaces
  • Improved decision making with a more efficient view of data
  • Strengthened brand due to the consistent look and feel of user interfaces

The above video provides a closer look into the improved PMR experience.


Follow me @katedtuttle

VIDEO: Aligning Business and #Tech Requirements to Enable VBC

Northwestern Medicine (formerly Cadence Health) recently chose Epic to manage their population health initiatives and value-based care relationships across the continuum of care. Rob Desautels, Director, IT, Northwestern Medicine, recently joined Perficient for and educational webinar on leveraging Epic Cogito to enable value-based care. In the above snippet from the webinar, Rob delivers a detailed look at how Northwestern Medicine mapped their business requirements and technology solutions to enable value-based care and manage population health. Read the rest of this post »

Perficient Recognized by HCI as a Top Healthcare IT Company

Perficient Recognized by HCI as a Top Healthcare IT Company

Perficient has once again is a part of the HCI 100. A list of top healthcare IT companies put together by Healthcare Informatics. This year we were recognized #77 on the list, which is compromised of the 100 largest healthcare IT companies in the U.S., based on revenue. Of the 100 companies mentioned, Perficient was the 22nd largest consulting company.

This is the second time this year that Perficient has been recognized as a top healthcare consulting firm. In August we were named a top healthcare consulting firm by Modern Healthcare Magazine.

Perficient Recognized by HCI as a Top Healthcare IT CompanyPerficient helps healthcare organizations generate data-driven and actionable insights to enhance patient care and consumer experience, reduce overall costs and transform their business.To learn more visit our website.

To see the full list visit the Healthcare Informatics website.

Follow me @katedtuttle

Perficient Recognized as a Top Healthcare Consulting Firm

Perficient recognized as top healthcare consulting firm

For the seventh consecutive year, Perficient has been recognized by Modern Healthcare Magazine (@modrnhealthcr) as one of the largest healthcare management consulting firms. This year we were recognized at #22 on the list, which is comprised of the 50 largest healthcare management consulting firms in the US, ranked by 2014 total provider revenue.Perficient Ranked One of the Largest Healthcare Consulting Firms

Perficient helps healthcare organizations generate data-driven and actionable insights to enhance patient care and consumer experience, reduce overall costs and transform their business.To learn more visit our website.

The full list is available for purchase from the Modern Healthcare website.

Follow me @katedtuttle

Perficient Receives Oracle Health Sciences Partner Award

Perficient Receives Oracle Health Sciences Partner Award

Perficient, a Platinum-level member of Oracle’s partner network,  has been awarded the 2015 Partner Excellence Award from Oracle’s Health Sciences Global Business Unit. This award recognizes Perficient for their work with Oracle’s portfolio of clinical and pharmacovigilance applications. The award more specifically recognizes partners who discover innovative uses for Oracle technology and deploy successful, groundbreaking solutions using best practices for the life sciences and healthcare industries.

According to Steve Rosenberg, senior vice president and general manager, Oracle Health Sciences,

“Perficient’s award reflects their strong relationship with Oracle, their deep knowledge of our application portfolio and their ability to deliver high-quality service to our mutual customers. The solutions Perficient offers, along with Oracle’s extensive suite of products, can provide clients with the ability to solve their most critical problems and transform their core business.”

Perficient is honored to be recognized with this award.

You can read the full press release here.


Posted in News

15 Health IT Standards and Interoperability Rockstars to Know

Health IT standards and health information interoperability are at the forefront of the healthcare industry.  There are many challenges, unanswered questions and interested parties when it comes to the development of health IT standards and interoperability in healthcare. While advocates and leaders of standards and interoperability have their own opinions on the topic, I think we can all agree there is a need for standards and true interoperability is necessary to transcend healthcare. It is nice to see this topic front and center even if everyone isn’t on the same page.

There are many people contributing to the evolution of  health IT standards and healthcare interoperability efforts – above are 15 Health IT Standards and Interoperability Rockstars You Should Know. Some are more active than others on Twitter – follow all 15 of these leaders here.


Included in the list are:


  • Karen DeSalvo, MD National Coordinator for Health Information Technology (ONC); Acting Assistant Secretary for Health Twitter ID: @KBDesalvo
  • Doug Fridsma, MD President and CEO of the American Medical Informatics Association Twitter ID: @Fridsma
  • Keith Boone Standards Geek, GE Healthcare Twitter ID: @Motorcycle_Guy
  • Brian Ahier Director of Standards and Government Affairs at Medicity Twitter ID: @ahier
  • Rasu Shrestha, MD Chief Innovation Officer at UMPC and President, UPMC Technology Development Center Twitter ID: @RasuShrestha
  • Erica Galvez Interoperability Portfolio Manager at Office of the National Coordinator for Health IT Twitter ID: @EricaGalvez
  • Grahame Grieve Principal at Health Intersections Pty Ltd, Melbourne area, Australia Twitter ID: @GrahameGrieve
  • Steven Posnack Director of Federal Policy Division, ONC Twitter ID: @HealthIT_Policy
  • John Halamka CIO of BIDMC, Harvard Medical School Twitter ID: @jhalamka
  • Josh Mandel Lead Architect for the SMART project, Harvard Medical School Twitter ID: @JoshCMandel
  • Charles, Jaffe, MD, PhD Chief Executive Officer, HL7 Twitter ID: @cjaffemd
  • Stanley Huff, MD Chief Medical Informatics Officer at Intermountain Healthcare Twitter ID: @StanHuff52
  • Joyce Sensmeier, RN HIMSS VP of Informatics, President of IHE USA, co-founder and ex- officio chair of the Alliance for Nursing Informatics Twitter ID: @JoyceSensmeier
  • David McCallie, Jr., MD Senior Vice President, Medical Informatics, Cerner Corporation Twitter ID: @dmccallie
  • Gilad Kuperman, MD Director of Interoperability Informatics at New York- Presbyterian Hospital Twitter ID: @GilKuperman


Follow me @KateDTuttle

Northwestern Medicine Leverages Epic to Enable Value-Based Care

How Northwestern Medicine Leverages Epic to Enable Value-Based Care

The transition from a fee-for-service model to a value-based care model requires healthcare organizations to re-evaluate their technology and in most cases invest in new solutions. Population health management is a focal point for organizations amidst the changes in the delivery model and payment reform and hospitals and health systems rely on technology to transform data into meaningful information that outlines the characteristics of their population and identifies high-risk patients in order to manage chronic diseases and deliver enhanced preventative care.

One of the biggest challenges for healthcare organizations is the shear amount of data they have to manage. Internal and external, disparate data sources that reside in silos make it nearly impossible to generate a complete picture. Bringing this data together to deliver a 360-degree patient view is critical for population health management, operational performance and enhanced patient care.

A centralized data warehouse houses data from across the enterprise and provides healthcare teams with a complete view of all of their patients and allows them to better manage the individuals and populations they serve. When internal and external data, including claims, are located in one repository, key stakeholders can  generate meaningful and actionable insights to improve operational performance and enhance patient care.

Cadence Health, now part of Northwestern Medicine, a large Epic user, wanted to leverage the native capabilities of Epic to manage their population health initiatives and their value-based care program. Cadence Health engaged Perficient because of their work at ProHealth Care, the first healthcare system to produce reports and data out of Epic’s Cogito data warehouse in a production environment.

By leveraging Epic’s Cogito and Healthy Planet, Northwestern Medicine is able to track the health of their population and evaluate whether or not patients with chronic diseases are proactively getting care. They also have real-time reports generated that provide their physician’s with a dashboard view, designed to instantly provide them with an overview of the performance of their patient population across all registry-based measures.

Northwestern Medicine LogoWant to learn more about Northwestern Medicine’s value-based care journey? Join Perficient and guest speaker, Rob Desautels, Senior Director IT, Cadence Health for a webinar on Thursday, August 27th at 1:00 PM CT.

During this webinar we will:

  • Analyze how Epic’s Healthy Planet and Cogito platforms can be used to manage value-based care initiatives.
  • Examine the three steps for effective population health management: Collect data, analyze data and engage with patients.
  • Discover how access to analytics allows physicians at Northwestern Medicine to deliver enhanced preventive care and better manage chronic diseases.
  • Discuss Northwestern Medicine’s strategy to integrate data from Epic and other data sources.
Register below to attend the live session or to receive the on-demand version following the live event.

How Kaiser Permanente Serves More Patients With Less Resources

How Kaiser Permanente Serves More Patients With Less Resources

Healthcare is undergoing a seismic change in the way traditional institutions think about healthcare delivery. From consumer-driven loyalty programs and social listening to telehealth and wellness programs, disruptive technologies are leading the transformation. Telehealth, once reserved for the chronically ill, is now being used to drive increased revenue by creating services that scale beyond traditional geographic boundaries.

Recently, Jan Guzik, NP, Product & Clinical Service Development at KP OnCall, a division of Kaiser Permanente of Southern California, joined us for a webinar to discuss how KP OnCall is leveraging technology to empower patients and reduce overall healthcare costs.

Healthcare organizations are faced with many challenges and during the webinar Jan talks about the struggles organizations are having in regards to providing cost-effective and convenient care for newly insured individuals, as a result of the Affordable Care Act. Because healthcare providers are expensive resources, an increase in patients doesn’t necessarily mean an increase in the number of providers on staff.

To combat the challenge of limited resources, KP OnCall was looking for a solution to minimize in-person care. Remote care was an option but still required expensive resources (nurse, physician) so instead KP OnCall decided to look into self-service solutions. The Web Self Service & Nurse Chat  empowers patients with a choice of self assessment versus waiting to speak to a nurse on the phone or go in for an appointment.

The webinar showcases a live demo of a patient-provider online interaction using the self-service functionality. Additionally, we get a look inside how the self-service questionnaires have improved customer experience and impacted KP OnCall’s bottom line.

Check out the on-demand version here to learn how KP OnCall is leveraging telehealth to:

  • Reduce patient visits and lower healthcare costs
  • Empower patients through self-treatment
  • Deliver alternate methods of patient/provider communication
  • Manage symptoms and medical conditions for the patients and populations they serve
  • Generate data-driven insights


Follow me on Twitter: @KateDTuttle

Self-Service Symptom Portal – Accurate. Convenient. Empowering.


As a millennial, I rely on Google for a lot of things. In fact, on a daily basis I bet I use Google an average of five times. Whether I am getting directions, looking up a phone number or just searching for an answer to a random question – Google allows me to be self-sufficient. I even have used Google to try to diagnose illness but have found it usually results in a misdiagnosis and more often than not a bout of anxiety because I always seem to find the “worst case” scenario diagnosis. I can remember when I was younger and my sister used Google to diagnose herself. I got home and she was curled up on the ottoman, confident that she had pancreatic cancer – thankfully it was not cancer! It was her appendix and she needed to have an appendectomy!

In my experience, using Google to self-diagnose isn’t a good idea. However, many of us like the idea of being self-sufficient when it comes to our health and wellness.  To meet this need and to improve efficiencies, many healthcare organizations are implementing symptom-checker technology that allows patients to self-diagnose, and these appear to be much more functional and reliable than Dr. Google.

The Perficient member/patient  “Self-Service Symptom Portal” allows patients outside the traditional medical setting to self-diagnose without having to wait on the phone to speak to a healthcare provider. This technology leverages the cloud and enhances the telemedicine experience by utilizing structured symptom questionnaires to guide the patient through a friendly and intuitive process. Not only does it allow you to be more self-sufficient, but it takes minutes to complete rather than hours. The data captured can then be leveraged to generate real-time, actionable information that is shared with healthcare providers.

The Self Service Symptom Portal is convenient and much more reliable than Dr. Google – and can reduce anxiety caused by miss-diagnosis.

Want to learn more about this innovative technology? You are in luck! The Self-Service Symptom Portal has been implemented at KP OnCall, the nation’s leading telehealth provider and they will be featured on an upcoming webinar, Leveraging Technology to Empower Patients and Reduce Healthcare Costs, July 14 at 1:00 PM CT. During the webinar, we will do a live demo and learn how KP OnCall is generating data-driven insights for improved care and freeing up their healthcare providers to work with those that need them most.

Register below. If you can’t attend in person we will send you the slides and the on-demand version at conclusion of the live event.

Air Travel or Healthcare Mega-Mergers: Same Impact on Customers

Mega-Mergers, Mega Concerns for Patients

The health insurance shakeup continues, and last week’s $37 billion merger of health insurance titans Humana and Aetna is the latest in a wave of deal-making that is likely to reduce the number of large U.S. health insurers from five to three. In addition to the Aetna/Humana merger, Anthem and Cigna have acknowledged discussions about a merger.

According to Leerink analyst Ana Gupte, “The Big Five will be a Big Three,” said Gupte, who estimated public companies led by Anthem/Cigna, Aetna/Humana and United would command about a third of the U.S. health-care market, with regional players and government programs covering most of the rest.

The mega-mergers between healthcare insurers are similar to what has happened in the airline industry. The major airlines have consolidated, which has resulted in less competition and fewer choices for travelers. Air travel has become a substandard service that people have to deal with because they don’t have any other options. These same consequences could happen in healthcare if health insurance giants continue to consolidate.

Health insurance companies are looking to consolidate in an effort to stay afloat and compete on the online health insurance exchanges set up under the Affordable Care Act (ACA). Since the ACA, health insurance companies have been required by law to provide coverage to everyone. This includes those with pre-existing conditions and chronic illnesses. Insurers have figured out how much more this is costing them and are seeking permission to raise premiums to cover their losses. In short, consolidation of health insurance companies trickles down to the patient, they will have fewer options for coverage, a reduction in the number of in-network doctors and fewer participating hospitals. These are all unintended consequences of the ACA.

While patients will have fewer choices than they have had in the past, they will have options. That being said, it is critical for these mega-mergers to keep consumer experience a priority. Leveraging data will be a key to delivering a cutting-edge consumer experience for their existing and newly attained consumers. Data integration from all sources is an enormous undertaking, but one that will be the cornerstone for the success of these mega-mergers. As the health insurance market continues to transform it is becoming more apparent that a single payer model is in our near future.