Perficient Healtchare Solutions Blog


Marty Frygier

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ICD-10 Assessment and Roadmap for Health Plans

It seems that there isn’t enough time to get everything done that is currently required by HIPAA, ARRA, and state and regional priorities – not to mention the consumer driven strategies that you were *hoping* to deploy to differentiate your business and gain competitive advantage.   Although large and numerous projects are required, it is nearly impossible to not run these projects concurrently as any delay creates the potential for missed hard dates.   With near term priorities moving full speed ahead, ICD-10 runs the risk of a late start.   At a minimum you should consider a full ICD-10 assessment and roadmap to ensure that you clearly understand the impact on your organization as well as a high level timeline and budgetary estimate for delivery. 


CRM for HIE and REC – just what the doctor ordered.

We’re seeing a lot of interest in using Customer Relationship Management (CRM) software to market to, communicate with, and to track provider interests and relationships in HIE’s and REC’s.  If you haven’t thought about using CRM for this purpose yet, here is why you might want to… (more…)

We’d love to meet you at HIMSS 2010 in Atlanta!

We’ll be in booth 9049 and we’d love for you to stop by to meet our Healthcare Directors/Bloggers John White and Tim Roberts as well as Liza Sisler, some of our technology experts and myself.   We’ll be working with our partners IBM, Oracle and Microsoft to share information on their latest healthcare solutions as well as having a few of our customers stop by to share their experiences with Perficient.  Feel free to send me an email ( if you would like to schedule some time to discuss a specific topic or solution and we’ll certainly make time to meet with you.  We look forward to seeing you then!

Why the Meaningful Use criteria won’t increase provider adoption levels…

Ultimately we all expect that healthcare IT will improve the quality of care and lower costs.  I was *hoping* that the Meaningful Use (MU) criteria would help get us there by solving the biggest issue that we have today – low levels of provider adoption of EHR.   I was *hoping* that the MU criteria, combined with the financial incentives and future penalites, would make it a no brainer for non EHR providers to drop everything and install technology this year.  Here is why it won’t happen… (more…)

Security of Health Information – where to start

Many thanks to Feisal for his comments on security.  I am noticing a new awareness in healthcare regarding security and privacy of PHI.  The original HIPAA regs on these topics were  enforced (look here for enforcement and resolution data) when a complaint was made.  But no proactive procedure was in place to ensure that you were compliant with the regulations.  I didn’t sense an urgency prior to 2009.  That is changing now with the new guidelines and updated HIPAA for HITECH.  Fines and exposure are increasing and we are seeing an increased focus on privacy and security.  Business Associates (BA) also beware – you have new liability and your covered entities (CE’s) also have liability for your disclosures.  With more vendors offering SaaS models, it is very likely that CE’s will start taking a deeper look at your systems, policies and procedures. 


What healthcare can learn from other industries

Working at Perficient gives me the benefit of seeing what other industries are doing with technology and allows me to incorporate those best practices into healthcare solutions.  I see information management as one particular place that the experiences of other industries can add a lot of value to healthcare.


EHR – Why less is often more…

Having devoted 10 years of my life to the Electronic Health Record (EHR) space, I have seen many EHR product vendors come full circle backwards.  And in my opinion this is great for Health Information Exchange (HIE), hospitals, provider groups and patients.

Early EHR (EMR, CPR…) development focused on delivery of complex products that were designed to manage every task in a provider setting.  Work flow features were especially complex and have had a lot to do with the large number of early failures in this space.  The design process at that time revolved around a “do everything” philosophy.  Not to say that there weren’t some folks preaching a different religion – but for the most part you saw complex products, requiring heavy duty hardware and large implementation projects.