Perficient Healtchare Solutions Blog


Liza Sisler

I am passionate about connecting people and information and fascinated by the evolution of social business solutions and cloud adoption. I have driven Perficient's Microsoft Healthcare relationship since its inception. The team has been honored with Microsoft's Healthcare Provider Partner of The Year award three out of the past four years. I currently lead Perficient's Microsoft Marketing team and am fortunate to work with incredibly talented people sharing the stories, accomplishments and insights of Perficient's Microsoft team - Microsoft's 2013 US Partner of the Year award winner. Follow @Perficient_MSFT and @lizasisler for updates.

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#HIT100 – My Top 10

The #HIT100 is a crowd sourced list of the most influential people in healthcare IT social media, as defined by the community. The list was initially the brainchild of Michael Planchart, also known as @TheEHRGuy on Twitter. Michael explains the resoning behind the list and the nomination process here. Nominations for the #HIT100 list are currently open. Michael crowdsourced the initial list last year.  This blog post was inspired by a Facebook discussion with Michael on the #HIT100 top 10 – the power of Social Media in play! For the purpose of this post I’m excluding Perficient colleagues. From Michael’s post

The rules this year are simple

1.  The nomination is a simple tweet that should be written as follows: “I nominate @tweet_handle to the #HIT100 list.  #HealthIT #HITsm” (omit the quotes in the tweet)

2.  Only one twitter handle may be nominated in one tweet

3.  Simple RTs will be counted but “thank you” or “TY” RTs will not nor will RTs of RTs, so keep it simple

4.  The first round will be for the first top 250 nominees and this round will last 7 days or until the stream slows down

5.  From the first round the top 100 nominees will be listed on the #HIT100 list

6.  The second round will be executed the same way but only those that showed up in the #HIT100 list can be nominated

7.  The second round count will narrow down to the first 5 of the #HIT100 list.  These 5 are this years champs!

8.  Last but not least, you must have lots of fun!

In no particular order here are my Top 10 HealthIT influencers. This is a personal list and these are the people who influence me, those that I look to for answers and for information. I’ve come to know many of these people over the years, and several of them have graciously spoken to me on camera at HIMSS events.

 Brian Ahier: Back in July 2009 Brian was essentially the first person to define the Health IT Social Media Community with his ’50 Must Follow Health 20 Heroes on Twitter post’. The post initiated quite a bit of discussion and continued to grow as people suggested additions to the list. Many of these people still participate in the HealthIT & #HITsm communities. Brian has become a key Thought Leader in the Health IT space, his blog contains a wealth of information on Healthcare, Technology & legislative impact.



Regina Holliday: Regina is a powerhouse Patient Advocate.  She is a frequent speaker on the importance of data access and patient centered care. Though her art, Regina has used her story and others to create the Walking Gallery, a roaming exhibit of patient stories that highlight why patients must be at the center of care and why timely data access is critical. Regina’s blog and the Walking Gallergy highlight the human side of Healthcare and why Healthcare IT is so important. Regina is now driving Partnership with Patients, and when Regina sets her mind to something, she makes it happen.



e-Patient Dave: Dave deBronkart’s book Laugh, Sing, and Eat Like a Pig: How an Empowered Patient Beat Stage IV Cancer (And What Healthcare Can Learn from It) really opened my eyes to the importance of patient advocacy and patient data access and availability. Dave is a wonderful patient advocate and his commitment to sharing the lessons learned from his survivor story are inspiring.


Jane Sarasohn-Kahn: I first came across Jane when she was the sole woman on the HIMSS Social Media panel 3 years ago. HIMSS Social Media presentations better reflect the number of smart women in the HealthIT Social Media realm these days but Jane still stand out. Her blog HealthPopuli presents insight and analysis of key topics and I aways feel I come away more knowledgeable from having spent time there.




Dr Bill Crounse: Dr Crounse explores thes impact of technology on Healthcare, Microsoft related and beyond on his blog and his online video series Health Tech Today. Dr Crounse often highlights solutions leveraging everyday Microsoft technologies in a healthcare environment. Driving down cost and increasing productivity.  He’s accessible and always willing to share insight on the topic at hand.



Janice McCallum: Janice is another smart Health IT lady who can take complex ideas and simplify them so they can be easily understood.  Her blog provides a wealth of information on current topics of interest.


The HL7Standards Bloggers: The HL7Standards blog maintained by CorePoint Health does an excelent job of bringing diverse viewpoints and bloggers together sharing insight on key trends.  The blogging team including Chad Johnson, Leonard Kish, Angela Dunn, Jennifer Thew, Jon Mertz and more are on point, bringing fresh perspectives on a regular basis.



Marie-Michelle Strah: Michelle sits at the intersection of two of the communities I participate in, Healthcare and SharePoint. A veteran with a PhD her blog captures issues related to women in technology, leadership, healthcare and veterans affairs.


John Moore: John Moore from Chilmark Research provides insight, analysis and predictions on key topics on his blog. John and team’s insight and analysis is always an interesting read.




 Sherry Reynolds: Sherry is a participatory healthcare advocate who always has interesting insight into current legislation and the future direction of Health IT in addition to the practical application of Health IT concepts.  An advocate for the voice of the patient and active Twitter user.




There are many more people that round out the HealthIT community that I see as key influencers. When I have questions, or seek out knowledge these are the people whose blogs I go to first, or who I reach out to for answers.  Who are your ‘go to’ Top 10?  Who will you nominate for the #HIT100?



Regina Holliday & The Art of HealthVault

Last week I attended the Microsoft Connected Health Conference in Chicago, I was invited to guest blog at the conference by the Microsoft Partner team and you can read my Day 1 and Day 2 recaps. A highlight of the conference for me was finally meeting the marvelous Regina Holliday in person.  Regina is a Patient Advocate and gifted story teller.  She shares her journey and vision so eloquently both through her art and her moving presentations.

Regina Holliday shares her story at the Microsoft Connected Health Conference

Regina created a painting representing the themes of the conference and when it was complete, she stopped to share what it was all about…

Next up for Regina, meet her at The Walking Gallery June 7th at the Kaiser Permanente Center for Total Health in Washington DC., where Regina and friends will bring art & patient advocacy to life.

Alpha and Omega: The A to Z of Me - The painting Regina created at the Microsoft Connected Health Conference

Microsoft Connected Health Conference #MSCHC2011 Day 1 recap

I had the great privilege of being invited to guest blog on the Microsoft Connected Health Conference by the Microsoft Partner team.  You can read the Day 1 recap post here

Meet us at the Microsoft Connected Health Conference #MSCHC2011

Microsoft Connected Health Conference 2011

The Perficient team will be exhibiting at the Microsoft Connected Health Conference on May 27th & 28th in Chicago this week. The event Hashtag is  #MSCHC2011 – of course we’ll be live tweeting from the event so if you can’t be there in person please follow us at @Perficient_HC and @Perficient_MSFT for up to date information on content shared at the event.

The speaker line-up for the Microsoft Connected Health Conference is impressive and includes Thomas Goetz, Executive Editor, Wired Magazine; Author of The Decision Tree: Taking Control of Your Health in the New Era of Personalized Medicine and Dr John Kenagy; Author of Designed to Adapt: Leading Healthcare in Challenging Times and Will Disruptive Innovation Cure Healthcare?

Regular Twitter contributors on #HealthIT John Moore (@john_chilmark) from Chilmark Research and Dr Bill Crounse  (@Microsoft_MD) and #HCSM & Patient Rights Advocate & Artist Regina Holliday  (@ReginaHolliday) are also included.

It promises to be an interesting and informative Conference.  Stay tuned!

Microsoft CEO Steve Ballmer on Positive Outcomes from #HealthIT

It’s always heart-warming when we can see the results of our work and the human impact – when healthcare analytics and reported outcomes drive to a better patient experience and positive outcomes.

Microsoft CEO Steve Ballmer recently referenced good systems being able to generate outcomes information at Texas Children’s Hospital in a speech he gave at the Houston Technology Forum on March 10th. The system and outcomes work was supported by Perficient, Microsoft’s Healthcare Provider Partner of the Year leveraging Microsoft technologies including SQL Server, SharePoint and ASP.NET.

Here’s what Mr Ballmer had to say

“One of our guys was telling me a story which I thought was fantastic that happened here locally, so I’ll share it with you. Lady in Kansas, a grandmother actually, finds out that her not-yet-born grandchild has some kind of fetal heart problem and says, what am I going to do about this? Starts searching around, and the only hospital that actually had both good systems to allow her to find them, and actually could demonstrate what their outcomes had been with in utero fetal heart surgery, was the Texas Children’s Hospital. They captured that information, they published it. They had it in a place where this grandmother in Kansas, doing her research on the Internet, using information published by TCH, she was able not only to tell her child, look I found these people, but it looks like they actually get very good outcomes. They did an in utero procedure on this mom here in Houston, and the success story of course is there, the baby is fine, has lived in a way that you just can’t imagine in a generation prior to information technology.

TCH is now getting referrals for these kinds of procedures based upon real outcomes. Very few healthcare institutions can actually prove to you, by the way, they have real outcomes. They don’t have the data and systems to support it. And yet TCH does. And hopefully we get a chance, that’s as dramatic a story as I frankly have ever heard about the use of our technology, but hope we get the chance to work with many of you on important stories for you.”

What is your story of the human side of Health IT? Please comment & share.

Why Social Media in Healthcare?

Phil Baumann (@PhilBaumann) who can also be found at @HealthIsSocial had a great blog post this morning titled “A Note to Readers” in it he posits that

“…. it’s the emerging ideologies concerning Healthcare and Social Media that are giving me pause.

Why? Because I feel that we’re not taking enough alone-time to step back and critically think about what all this technology deeply means.”

Phil brings up some great points in this posts and one of the responses via Twitter was from Dr Howard J Luks (@hjluks) who reminded us of his recent posts “Social Media and Healthcare – Where are We?” and “Better…(and Time to Move Forward)” that refer to the circular nature of discussion that can occur in the Health Social Media space and include some great comments like this from Andrew Spong (@AndrewSpong)

Welcome to the summit of Mount Frustration. We puff and wheeze to get to the top, only to find that everyone is either still following along behind us, or has already begun their descent into the Land of Possibility that lies beyond”

I think this discussion is especially interesting with the Annual HIMSS Conference kicking-off in Orlando this week-end and with the huge focus that HIMSS (@HIMSS) is placing on Social Media with the Social Media Center on the exhibitor floor this year and at least 12 dedicated Social Media Focused sessions. Not to mention the increased number of vendors that have joined on the Social Media band-wagon.  I hope they are here to stay and that they join in & help to evolve the discussion…

In my opinion the way we do business is changing.  Social Media is a key part of the change.  We are headed back to an era where relationships matter and where trust is key.  The difference is that now when we look for information the first place we go might be Google or Bing (for me its Twitter). As both engines license Twitter data, social search is going to become more important.  If there’s a greater understanding of Social Media, how to engage and what kind of information to share, it should drive increased innovation simply because awareness will be heightened.  As there is increased innovation leveraging traditional IT platforms, health IT costs should decrease, hopefully freeing up funding for further innovation. Social Media can help drive this awareness.

So while the conversation may be circular in nature at times, it’s because we are evolving and learning from those that already understand and are willing to share their knowledge.  Knowledge that can lead to innovation that can benefit us all. Remembering of course how Nick Dawson ( @NickDawson) finishes the weekly #HCSM (@HealthSocMed ) Twitter chats “We are all Patients” and we are social creatures!

Solving Emergency Room Wait-Time Angst

Microsoft’s Dr Bill Crounse (@MicrosoftMD) has a weekly online show “Health Tech Today” featuring innovative Healthcare solutions enabled by technology.

The most recent episode included the video below demonstrating how a hospital can leverage information from their EMR to help to provide information to patients on their expected Emergency Room wait-time. This is currently in use in Washington Hospital Medical Center in Washington DC.

Patient-Friendly Apps (Video)

Patients want information but hospital staff are often too busy to answer questions. Microsoft researchers are developing new ways to deliver real-time, patient-friendly information.

In a similar vein, the Perficient team has been working on an ED Wait-Time mobile solution leveraging Microsoft’s Windows Azure cloud platform.  If you’d like to learn more please stop by booth 3681 at HIMSS.

What do you think about solutions like this that provide more information to consumers as they increasingly take a role as participants in their health care?

Your feedback & comments are welcomed!

Twitter Weekly Updates for 2011-01-16

Microsoft Surface live at Perficient!

Microsoft Surface wowed at CES and there’s been considerable buzz about the technology, new form factors and reduced price ever since. I initially had the opportunity to see Surface in action at the Microsoft World Partner Conference in 2009 and had the opportunity to learn about some Surface Healthcare applications when the Texas Health Resources team shared what they are doing with Surface with me.

Next week I head out to Costa Mesa to meet with new colleagues from Perficient’s speakTECH acquisition and will have the opportunity to check out the Surface in the office!  My new Perficient colleagues have been working with Microsoft’s Surface technology for some years now across multiple applications & industries including Education, Transportation, Media & Entertainment & more.

I’m looking forward to learning more about Surface from my new colleagues and to seeing what Surface projects are on the horizon – with the new form factors & price point I’m guessing we may start to see increased interest it what can be accomplished using this neat technology!

If only it were more portable it could bring a whole new dimension to interactive homework… What do you think about Microsoft’s Surface technology & it’s applications?

Social Media: How, Why and What?

Lately I’ve had numerous discussions with people about Social Media, why I use it, how I use it and which tools I use.  So I figured it may make sense to write about it!

I use Social Media because it’s an incredible tool to seek & find information and thought leaders. In addition Social Media can serve as a conduit to both develop and deepen relationships.  I’ve learned so much from people I’d never have the opportunity to encounter in daily life and discovered depth to many I do know, in addition to finding common interests that likely wouldn’t come up in normal conversation. I use a limited set of Social Media platforms & tools. Social Media facilitates the other things that I do in my day to day personal & professional life.

The tools I use…

I love Twitter’s simplicity, the ability to jump on & see what’s happening at that moment in time across my Tweetstream. I like how TweetDeck can organize my lists and key words and show me a snapshot of what’s happening around a specific topic or area of interest. Twitter is an amazing tool to give you a pulse on what’s going on in addition to breaking news & event updates. It can also serve as a public conversation & real-time connection tool at conferences, providing updated information, additional insight & links. Not to mention widening the audience to those not participating in person.  I’ve learned from shared information at several conferences I did not attend in person last year and the information can be found later – the Library of Congress is even archiving our Tweets! I’ve found so many people to learn from on Twitter and developed professional relationships & made friends which is why I’m in awe of this powerful tool.

LinkedIn for me is like a self-updating rolodex. A modern version of exchanging business cards, but the business card never goes out of date.  In today’s world where people may only be associated with a particular organization for a few years at a time, it’s the perfect tool to keep track of who is doing what & where. In this world of transparency, it can also give you a pulse on what is happening at a particular company, their employee demographics etc. If your competition says they have a strong local presence in a particular market or skill-set & their LinkedIn employees suggest a different story, it begs some question… Not to mention the ability to get some insight into the people you will be meeting with & a snapshot of their social presence as it’s likely linked to their LinkedIn profile.

Facebook came later for me. I initially saw it as a tool for keeping in touch with friends & family & as such would decline invites from business colleagues. I then started to look at it differently and started to see Facebook like my office. If someone were to visit me, we’d initially talk about our respective week-ends for a while & they would see the photos of my family, my son’s artwork & other random artifacts from my personal life. Once I started to look at it like that & interact with professional colleagues there, it changed the relationship dynamic. It’s amazing how a glimpse into someone’s personal life can help to forge additional connections as you find areas of commonality that may never be uncovered in occasional small talk.  Perhaps you visit the same places from time to time, see humor in similar things, find inspiration in similar things – or your kids/grandkids are the same age, it all drives towards deeper relationships both personal & professional.

My final key tool is my phone – formerly an iPhone, now a Samsung Focus Windows Phone 7. Microsoft has done a really good job with the People Hub & seamless Facebook integration. Although I would really like to see them build on it & add Twitter integration to the People Hub. This is truly the beginnings of a really ‘social’ phone. Looking forward to when TweetDeck get their Windows Phone 7 application ready too!

I like to think of myself as a connector – always looking to connect people & information to each other to drive more meaningful relationships. Social Media works for me because it facilitates all of this.

I’m looking forward to the HIMSS11 Conference in February & to seeing what goodies the HIMSS team has in store for us this year. Last year there were several very interesting Social Media focused sessions.  Not to mention the promise of reconnecting with many of those that I have learned from & been inspired by during the year – the wonderful members of the HCSM & HealthIT communities!

See you at HIMSS11?

The Power of Twitter: Connecting People and Information, Fast!

I’m a big fan of Twitter.  I use it to find & share information & to connect with people that share my interests.  As such I’m an active participant in several Twitter communities including the Healthcare, Health IT, Health Social Media, SharePoint & Microsoft Partner Communities.

Yesterday Dux Raymond Sy (@MeetDux) posted a link to an excellent analogy on what Twitter is all about.

…and a little later I had my own real life example of the power of Twitter to connect people & usable information real time that mirrored Dux’s analogy.  You see Dux is someone I know from the SharePoint community & Dr Kent Bottles (@KentBottles) is part of the Healthcare community… (more…)

Microsoft Technologies in Healthcare

As many of you know Perficient was honored to be selected as Microsoft’s Health Provider Partner of the year for 2010. Recently I was thrilled to be included among Microsoft Partners invited to share their thoughts on Microsoft technologies in Healthcare. HealthVault, Cloud, partnering with Microsoft and the consumer to enterprise nature of Microsoft products were all discussion topics!

Microsoft Partners in Health

In this Microsoft Partners in Health video, Perficient, Accenture, System C Healthcare and Phillips VISICU discuss how innovative platform, cloud and mobile technologies are helping Hospitals and Healthcare professionals drive advancements in the care and services they provide to their patients.

Microsoft Partners: Cloud Solutions in Healthcare

In this video Perficient and System C Healthcare discuss how the development of Cloud solutions are helping Hospitals and Healthcare professionals better serve the needs of their patients and provide added value to their operations.


Here you can see Perficient, Accenture, System C Healthcare and Phillips VISICU discuss how innovative platform, cloud & mobile technologies are helping Hospitals and Healthcare professionals drive advancements (like Electronic Medical Records) in the care and services they provide to their patients.

How are you seeing Microsoft technologies in use in Hospitals and Health Systems? How do you think Cloud, Mobile and other solutions will be used moving forward?