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Customer Experience and Design

Member-centric Care: Not without Business & Architectural RoadMap

If I had a dollar every time an Enterprise Architect said, “I have a Road Map,” and handed me the future state IT architecture (which is 5 years out) and proceeded to verbalize current to future IT while I madly wrote every word down in preparation for a Business Transformation Session to prioritize/re-prioritize initiatives, well you get the general thought here. Not the way to be doing things.

The whole industry is going through business and IT transformation; however, Road Maps are never complete, unless someone is accountable for these deliverables (See https://blogs.perficient.com/2009/12/15/the-value-of-business-and-architecture-roadmaps/).

How can the business prioritize initiatives without a road map for understanding the IT implications… better yet, how can the business reprioritize initiatives without understanding the IT impacts? This has always baffled me. Has it bothered you?

Visions have to be documented in many forms and various levels of details for the appropriate audience. One size future state IT architecture does not fit all.

What are your thoughts?

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Christel Kellogg

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