Perficient Healtchare Solutions Blog


Perficient Recognized as a Top Healthcare Consulting Firm

Perficient recognized as top healthcare consulting firm

For the seventh consecutive year, Perficient has been recognized by Modern Healthcare Magazine (@modrnhealthcr) as one of the largest healthcare management consulting firms. This year we were recognized at #22 on the list, which is comprised of the 50 largest healthcare management consulting firms in the US, ranked by 2014 total provider revenue.Perficient Ranked One of the Largest Healthcare Consulting Firms

Perficient helps healthcare organizations generate data-driven and actionable insights to enhance patient care and consumer experience, reduce overall costs and transform their business.To learn more visit our website.

The full list is available for purchase from the Modern Healthcare website.

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Empowering Patients: Engaging Beyond the Traditional Care Setting

Empowering Patients: Engaging Outside the Traditional Setting

Consumerism is changing how we interact with our care providers. Connecting patients more closely to care providers is especially important after discharge from a facility. My colleague Melody Smith Jones @melsmithjones shared an e-Patient petition to the ONC in her whitepaper Patient 360: The Complete View of Patient Engagement that stated “Nothing would result in improving the health of the population (and decrease healthcare costs) more than having greater involvement/engagement by individuals in the healthcare process.” Melody also shared the expected rise in telehealth services from 350,000 in 2013 to 7M in 2018.

Empowering patients means more than providing content about an illness and providing reminders about appointments. At KP Oncall it is about better insights into the patient “conversation” and follow-ups outside the walls of the facility. Recently, Jan Guzik, NP, Product & Clinical Service Development at KP OnCall, a division of Kaiser Permanente of Southern California, joined us for a webinar to discuss how KP OnCall is leveraging technology to empower patients and reduce overall healthcare costs. Jan shared that KP OnCall is offering remote care to minimize “in person” care, unless essential or desired by a patient.

KP OnCall uses Oracle technology to provide the “Web Self Service & Nurse Chat” solution to empower patients with a choice of self-assessment versus waiting to speak to a nurse on the phone or go in for an appointment. Via a web interface, the solution walks the patient through a series of Q&A about their symptoms to determine next steps in their care. A whopping 94% of patients using the solution said that they would prefer to use the tool again vs. waiting to speak to a nurse. Not only are patients happier, KP OnCall is also projecting a reduction in expense related to call center staffing as they add more protocols and more tightly integrate the solution into their patient portal.

Perficient specializes in implementing digital technologies in healthcare and we’d love to talk to you about how we are helping clients solve these challenges.

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The State of Healthcare Revenue Cycle Management

The State of Healthcare Revenue Cycle Management

The average healthcare system in America has a 2.2% net operating marginDigital is reshaping industries and healthcare is not immune to digital transformation. The rise of consumerism has created an environment where patients expect to be involved in their treatment and treatment options throughout their entire journey. The most efficient and cost-effective way to connect with patients is through digital technology.

Healthcare consumers are becoming advocates for their own care. They shop online for services based on factors such as cost and online reviews. According to a recent Pew Internet and American Life Project study, more than 80% of Internet users went online for health-related information, putting increased pressure on healthcare providers to be more price transparent. Price transparency requires a healthcare organization to have a clear understanding of the cost for a particular service. This challenge requires healthcare organizations to integrate their various silo’d data sources in order to fully understand their costs.

In a recent interview Perficient’s Chris Donahue, Director, Healthcare,  discussed the impact healthcare consumers are having on revenue cycle management, the challenges healthcare organizations are facing and what they need to do to improve their financial performance. Read the entire Perficient Perspective here.

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Perficient Receives Oracle Health Sciences Partner Award

Perficient Receives Oracle Health Sciences Partner Award

Perficient, a Platinum-level member of Oracle’s partner network,  has been awarded the 2015 Partner Excellence Award from Oracle’s Health Sciences Global Business Unit. This award recognizes Perficient for their work with Oracle’s portfolio of clinical and pharmacovigilance applications. The award more specifically recognizes partners who discover innovative uses for Oracle technology and deploy successful, groundbreaking solutions using best practices for the life sciences and healthcare industries.

According to Steve Rosenberg, senior vice president and general manager, Oracle Health Sciences,

“Perficient’s award reflects their strong relationship with Oracle, their deep knowledge of our application portfolio and their ability to deliver high-quality service to our mutual customers. The solutions Perficient offers, along with Oracle’s extensive suite of products, can provide clients with the ability to solve their most critical problems and transform their core business.”

Perficient is honored to be recognized with this award.

You can read the full press release here.


Posted in News

15 Health IT Standards and Interoperability Rockstars to Know

Health IT standards and health information interoperability are at the forefront of the healthcare industry.  There are many challenges, unanswered questions and interested parties when it comes to the development of health IT standards and interoperability in healthcare. While advocates and leaders of standards and interoperability have their own opinions on the topic, I think we can all agree there is a need for standards and true interoperability is necessary to transcend healthcare. It is nice to see this topic front and center even if everyone isn’t on the same page.

There are many people contributing to the evolution of  health IT standards and healthcare interoperability efforts – above are 15 Health IT Standards and Interoperability Rockstars You Should Know. Some are more active than others on Twitter – follow all 15 of these leaders here.


Included in the list are:


  • Karen DeSalvo, MD National Coordinator for Health Information Technology (ONC); Acting Assistant Secretary for Health Twitter ID: @KBDesalvo
  • Doug Fridsma, MD President and CEO of the American Medical Informatics Association Twitter ID: @Fridsma
  • Keith Boone Standards Geek, GE Healthcare Twitter ID: @Motorcycle_Guy
  • Brian Ahier Director of Standards and Government Affairs at Medicity Twitter ID: @ahier
  • Rasu Shrestha, MD Chief Innovation Officer at UMPC and President, UPMC Technology Development Center Twitter ID: @RasuShrestha
  • Erica Galvez Interoperability Portfolio Manager at Office of the National Coordinator for Health IT Twitter ID: @EricaGalvez
  • Grahame Grieve Principal at Health Intersections Pty Ltd, Melbourne area, Australia Twitter ID: @GrahameGrieve
  • Steven Posnack Director of Federal Policy Division, ONC Twitter ID: @HealthIT_Policy
  • John Halamka CIO of BIDMC, Harvard Medical School Twitter ID: @jhalamka
  • Josh Mandel Lead Architect for the SMART project, Harvard Medical School Twitter ID: @JoshCMandel
  • Charles, Jaffe, MD, PhD Chief Executive Officer, HL7 Twitter ID: @cjaffemd
  • Stanley Huff, MD Chief Medical Informatics Officer at Intermountain Healthcare Twitter ID: @StanHuff52
  • Joyce Sensmeier, RN HIMSS VP of Informatics, President of IHE USA, co-founder and ex- officio chair of the Alliance for Nursing Informatics Twitter ID: @JoyceSensmeier
  • David McCallie, Jr., MD Senior Vice President, Medical Informatics, Cerner Corporation Twitter ID: @dmccallie
  • Gilad Kuperman, MD Director of Interoperability Informatics at New York- Presbyterian Hospital Twitter ID: @GilKuperman


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Northwestern Medicine Leverages Epic to Enable Value-Based Care

How Northwestern Medicine Leverages Epic to Enable Value-Based Care

The transition from a fee-for-service model to a value-based care model requires healthcare organizations to re-evaluate their technology and in most cases invest in new solutions. Population health management is a focal point for organizations amidst the changes in the delivery model and payment reform and hospitals and health systems rely on technology to transform data into meaningful information that outlines the characteristics of their population and identifies high-risk patients in order to manage chronic diseases and deliver enhanced preventative care.

One of the biggest challenges for healthcare organizations is the shear amount of data they have to manage. Internal and external, disparate data sources that reside in silos make it nearly impossible to generate a complete picture. Bringing this data together to deliver a 360-degree patient view is critical for population health management, operational performance and enhanced patient care.

A centralized data warehouse houses data from across the enterprise and provides healthcare teams with a complete view of all of their patients and allows them to better manage the individuals and populations they serve. When internal and external data, including claims, are located in one repository, key stakeholders can  generate meaningful and actionable insights to improve operational performance and enhance patient care.

Cadence Health, now part of Northwestern Medicine, a large Epic user, wanted to leverage the native capabilities of Epic to manage their population health initiatives and their value-based care program. Cadence Health engaged Perficient because of their work at ProHealth Care, the first healthcare system to produce reports and data out of Epic’s Cogito data warehouse in a production environment.

By leveraging Epic’s Cogito and Healthy Planet, Northwestern Medicine is able to track the health of their population and evaluate whether or not patients with chronic diseases are proactively getting care. They also have real-time reports generated that provide their physician’s with a dashboard view, designed to instantly provide them with an overview of the performance of their patient population across all registry-based measures.

Northwestern Medicine LogoWant to learn more about Northwestern Medicine’s value-based care journey? Join Perficient and guest speaker, Rob Desautels, Senior Director IT, Cadence Health for a webinar on Thursday, August 27th at 1:00 PM CT.

During this webinar we will:

  • Analyze how Epic’s Healthy Planet and Cogito platforms can be used to manage value-based care initiatives.
  • Examine the three steps for effective population health management: Collect data, analyze data and engage with patients.
  • Discover how access to analytics allows physicians at Northwestern Medicine to deliver enhanced preventive care and better manage chronic diseases.
  • Discuss Northwestern Medicine’s strategy to integrate data from Epic and other data sources.
Register below to attend the live session or to receive the on-demand version following the live event.

How Kaiser Permanente Serves More Patients With Less Resources

How Kaiser Permanente Serves More Patients With Less Resources

Healthcare is undergoing a seismic change in the way traditional institutions think about healthcare delivery. From consumer-driven loyalty programs and social listening to telehealth and wellness programs, disruptive technologies are leading the transformation. Telehealth, once reserved for the chronically ill, is now being used to drive increased revenue by creating services that scale beyond traditional geographic boundaries.

Recently, Jan Guzik, NP, Product & Clinical Service Development at KP OnCall, a division of Kaiser Permanente of Southern California, joined us for a webinar to discuss how KP OnCall is leveraging technology to empower patients and reduce overall healthcare costs.

Healthcare organizations are faced with many challenges and during the webinar Jan talks about the struggles organizations are having in regards to providing cost-effective and convenient care for newly insured individuals, as a result of the Affordable Care Act. Because healthcare providers are expensive resources, an increase in patients doesn’t necessarily mean an increase in the number of providers on staff.

To combat the challenge of limited resources, KP OnCall was looking for a solution to minimize in-person care. Remote care was an option but still required expensive resources (nurse, physician) so instead KP OnCall decided to look into self-service solutions. The Web Self Service & Nurse Chat  empowers patients with a choice of self assessment versus waiting to speak to a nurse on the phone or go in for an appointment.

The webinar showcases a live demo of a patient-provider online interaction using the self-service functionality. Additionally, we get a look inside how the self-service questionnaires have improved customer experience and impacted KP OnCall’s bottom line.

Check out the on-demand version here to learn how KP OnCall is leveraging telehealth to:

  • Reduce patient visits and lower healthcare costs
  • Empower patients through self-treatment
  • Deliver alternate methods of patient/provider communication
  • Manage symptoms and medical conditions for the patients and populations they serve
  • Generate data-driven insights


Follow me on Twitter: @KateDTuttle

Healthcare Marketing – The Keys To Engagement: Crawl.Walk.Run.

Healthcare Marketing: The Key to Engaging: Crawl. Walk.Run

At a recent Chicago Healthcare Marketing Summit, Jason Rushforth, Oracle Vice President of Industry Solutions for Mobile, Display and Marketing talked about the keys to healthcare marketing. His overall message was that marketers in healthcare need to crawl, walk and then run as fast as possible, because somewhere  someone is running faster than you are! He shared Forrester’s estimate that 82% of enterprise marketers don’t have a synchronized view of customer data. The lack of a complete view of customer data is a major problem for marketers. He spoke about how marketers must lean heavily on a fragmented set of tools that separately deal with content, social, customer relationships, campaigns, e-mails and metrics. Targeted customers sense this fragmentation when they get bombarded with messages that are not relevant to who they are and what they want; so they do not convert, they leave and seldom come back.

Jason summarized the seven challenges marketers face in regards to customer engagement:

  • Provide a single, consistent content platform accessible to all users, using all channels
  • Capture a single source of information and history of audiences
  • Create sophisticated web content tools with highly personalized content
  • Provide cloud based tools to support enterprise marketing
  • Communicate automatically with patients, family members & care-givers
  • Measure & report on the effectiveness or promotions & campaigns
  • Leverage an integrated social platform that promotes the mission and engagement

After covering these seven challenges in more detail, Jason provided a high-level road-map that will minimize these challenges:

  • Scale marketing team efforts and reach – Execute, learn, revise, improve – REPEAT
  • Support compliant processes – Workflow, encryption, archiving
  • Develop actionable patient, physician and population health profiles – monitor web, forms, emails, activities and behaviors

Jason completed the presentation with the crawl, walk and run analogy:

  • Crawl: Email, landing page, PDF content
  • Walk: Discover insights, campaigns, launch and promote via social, create custom audiences and convert
  • Run: Make it a win-win-win: timely, personal and high-value (like Uber!)

When it comes to healthcare marketing, much like other industries, it is a very competitive landscape. Technology is key in delivering a complete customer view and providing the necessary customer data to help marketers provide timely and relevant  thought leadership content. People are inundated with content and if healthcare marketers want to be seen and heard they must deliver personalized content that provides high-value to the recipient.

Self-Service Symptom Portal – Accurate. Convenient. Empowering.


As a millennial, I rely on Google for a lot of things. In fact, on a daily basis I bet I use Google an average of five times. Whether I am getting directions, looking up a phone number or just searching for an answer to a random question – Google allows me to be self-sufficient. I even have used Google to try to diagnose illness but have found it usually results in a misdiagnosis and more often than not a bout of anxiety because I always seem to find the “worst case” scenario diagnosis. I can remember when I was younger and my sister used Google to diagnose herself. I got home and she was curled up on the ottoman, confident that she had pancreatic cancer – thankfully it was not cancer! It was her appendix and she needed to have an appendectomy!

In my experience, using Google to self-diagnose isn’t a good idea. However, many of us like the idea of being self-sufficient when it comes to our health and wellness.  To meet this need and to improve efficiencies, many healthcare organizations are implementing symptom-checker technology that allows patients to self-diagnose, and these appear to be much more functional and reliable than Dr. Google.

The Perficient member/patient  “Self-Service Symptom Portal” allows patients outside the traditional medical setting to self-diagnose without having to wait on the phone to speak to a healthcare provider. This technology leverages the cloud and enhances the telemedicine experience by utilizing structured symptom questionnaires to guide the patient through a friendly and intuitive process. Not only does it allow you to be more self-sufficient, but it takes minutes to complete rather than hours. The data captured can then be leveraged to generate real-time, actionable information that is shared with healthcare providers.

The Self Service Symptom Portal is convenient and much more reliable than Dr. Google – and can reduce anxiety caused by miss-diagnosis.

Want to learn more about this innovative technology? You are in luck! The Self-Service Symptom Portal has been implemented at KP OnCall, the nation’s leading telehealth provider and they will be featured on an upcoming webinar, Leveraging Technology to Empower Patients and Reduce Healthcare Costs, July 14 at 1:00 PM CT. During the webinar, we will do a live demo and learn how KP OnCall is generating data-driven insights for improved care and freeing up their healthcare providers to work with those that need them most.

Register below. If you can’t attend in person we will send you the slides and the on-demand version at conclusion of the live event.

Air Travel or Healthcare Mega-Mergers: Same Impact on Customers

Mega-Mergers, Mega Concerns for Patients

The health insurance shakeup continues, and last week’s $37 billion merger of health insurance titans Humana and Aetna is the latest in a wave of deal-making that is likely to reduce the number of large U.S. health insurers from five to three. In addition to the Aetna/Humana merger, Anthem and Cigna have acknowledged discussions about a merger.

According to Leerink analyst Ana Gupte, “The Big Five will be a Big Three,” said Gupte, who estimated public companies led by Anthem/Cigna, Aetna/Humana and United would command about a third of the U.S. health-care market, with regional players and government programs covering most of the rest.

The mega-mergers between healthcare insurers are similar to what has happened in the airline industry. The major airlines have consolidated, which has resulted in less competition and fewer choices for travelers. Air travel has become a substandard service that people have to deal with because they don’t have any other options. These same consequences could happen in healthcare if health insurance giants continue to consolidate.

Health insurance companies are looking to consolidate in an effort to stay afloat and compete on the online health insurance exchanges set up under the Affordable Care Act (ACA). Since the ACA, health insurance companies have been required by law to provide coverage to everyone. This includes those with pre-existing conditions and chronic illnesses. Insurers have figured out how much more this is costing them and are seeking permission to raise premiums to cover their losses. In short, consolidation of health insurance companies trickles down to the patient, they will have fewer options for coverage, a reduction in the number of in-network doctors and fewer participating hospitals. These are all unintended consequences of the ACA.

While patients will have fewer choices than they have had in the past, they will have options. That being said, it is critical for these mega-mergers to keep consumer experience a priority. Leveraging data will be a key to delivering a cutting-edge consumer experience for their existing and newly attained consumers. Data integration from all sources is an enormous undertaking, but one that will be the cornerstone for the success of these mega-mergers. As the health insurance market continues to transform it is becoming more apparent that a single payer model is in our near future.

Established by the State…Or the Federal Government – #Obamacare


Established by the State...Or the Federal Government - #Obamacare

Obamacare wins again.

The Supreme Court has ruled in favor of Obamacare. They held in a 6-3 decision that the Affordable Care Act authorized federal tax credits for eligible Americans living not only in states with their own exchanges but also in the 34 states with federal exchanges.

pablo (6)Those that challenged the law argued that the federal government shouldn’t be able to provide subsidies to individuals living in states without their own healthcare exchanges. The purpose of the Affordable Care Act is to improve health insurance markets and the income-based subsidies are critical to its success because it helps make health insurance more affordable and accessible – ultimately reducing the number of uninsured Americans. If the Supreme Court would have ruled in their favor subsidies for more than 6.4 million Americans would have been cut off. Cutting off the subsidies for individuals in the 34 states that rely on exchanges run by the federal government would have been disastrous for the law and for the 6.4 millions of Americans that rely on them. According to estimates by the Rand Corp and the Urban Institute, without those subsidies the number of uninsured would have swelled by more than 8 million people.

The Affordable Care Act has created an increase in competition for healthcare insurance and services. Before the act, many patients were either uninsured or enrolled in a county program that only covered services at certain institutions. Patients didn’t have options and could not seek care elsewhere. With Obamacare, patients have more choices and can seek care elsewhere. This creates more pressure on healthcare organizations to provide excellent customer experiences and deliver high-quality and affordable care. Read the rest of this post »

Healthy Revenue Healthy Future #ANI2015 #HFMA


Healthy Revenue Healthy Future

This is a phrase that caught my eye here at #ANI2015 on the showroom floor. I’m sure the intent was to discuss revenue cycle solutions but for me this phrase manifests in other ways. Namely “understanding true cost” and “providing transparent pricing”. Both are important topics that correlate to consumerism and to the “Healthy Future” for hospitals.

Transparent pricing increases collections at the time of service, improves cash flow, reduces patient receivables and bad debt. Perhaps more importantly, for the patient it educates them on their financial responsibility from the beginning, allowing financial planning with no surprises and for the hospital, understanding fully burden margin provides a true margin to guide the business. There are many factors that influence price setting, not the least of which is the federal government (Medicare/Medicaid), but I suspect the reason that hospitals don’t more closely link pricing to margins is that they lack visibility into their own data.

Data is king and to understand and achieve sufficient transparency and maintain a proactive approach to maintaining margins, hospitals must be capable of correlating costs for supplies and drugs, etc. with the cost of the care providers and with overhead costs and then compare this with the payments from payers, individuals and other purchasers. While we certainly can’t take the federal government out of the equation for hospitals, recent expectations have been set for quality performance that may help the affected organizations begin to take a more margin focused view of pricing. Bringing together necessary data is not simple and definitely should be approached iteratively using a configurable set of analytic tools that can provide the right data at the right time to the right individuals in the organization who manage operations and continue or create new services.

Perficient specializes in implementing enterprise performance management solutions in healthcare and we’d love to talk to you about these challenges and how our clients are solving them using technology.   We are exhibiting at HFMA National Institute 2015 #ANI2015 this week in Orlando. Stop by booth #1347 to view our demo and talk to us about your decision support objectives.

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