Perficient Healtchare Solutions Blog


Is the Self-Driving Car the Health Achievement of the Century?

self driving

There are many ways to improve the health and longevity of humans, but one of the greatest transformations in public health could be in the form of an automobile.

In a recent article in The Atlantic, researchers estimate that the driverless car could reduce traffic fatalities by up to 90 percent by the middle of the century. That equates to almost 30,000 lives a year that could be saved.

Google’s fleet of self-driving cars has learned this lesson first hand. Its cars have driven in autonomous mode for more than 1 million miles since 2009.  In all that time, they’ve been involved in 16 accidents through August—none of which were caused by the self-driving car.

According to the report,

for every person killed in a motor-vehicle accident, eight are hospitalized, and one hundred are treated and released from emergency rooms. The overall annual cost of roadway crashes to the US economy was $212 billion in 2012.

What do you seeIn 2011, we shared a post about what people see when they look at a simple dot on a chalkboard. Adults would see a dot. Kids would see all kinds of things: a squashed bug, an owl’s eye, or an asteroid.

I would imagine that when most of us look at a car, we would tend to see a form of transportation, a necessity or even the symbol of years of work and dedication.

I would doubt, however, that many of us would look at a car and see the greatest health achievement of the century.

Look again. Health innovations can reveal themselves in strange places…and they may even come equipped with cup holders.



Healthcare CIO Series: The Evolving Role of the CIO

David Chou, Healthcare CIOHealthcare CIO Series: Interviews with David Chou, CIO
I am teaming up with CIO David Chou (@dchou1107), an executive with more than 13 years of experience in the healthcare industry to bring you a series of blog posts that provide a unique perspective on some of the healthcare industry’s biggest trends and challenges. David has been named to several “Top Social CIO” and “CIOs to Know” lists. He is a visionary and resourceful leader with expertise in healthcare and digital technology and a proven track record of delivering innovative, state-of-the-art solutions.

In the first post of the blog series we take a look at the evolving role of the healthcare CIO
The healthcare industry is in the midst of a revolution and at the center of the transformation is information technology. As IT adoption accelerates to keep up with the changing organizational, clinical and population health-related demands,  the CIO’s role will continue to be in a state of transformation. The days of a CIO being the IT guy are over. Adapting to the pressures, changes and mandates of the healthcare industry requires a CIO that is forward-thinking, innovative and a strategic leader.

KATE: Tell us about yourself and your background

DAVID: I have been in healthcare for over 13 years in various types of healthcare organizations ranging from for-profit, non-profit, and most recently in the academic medical center space. I started my career with various for-profit health systems working a lot with mergers and acquisitions, which was a lot of fun. Then I ventured off working in the non-profit side with the Cleveland Clinic internationally in Abu Dhabi. That was a green-field project with a joint venture between the government of Abu Dhabi and Cleveland Clinic (Ohio). I had a great experience living internationally and I was very involved with healthcare globally, not only in the Middle East, but also in Asia. I ventured back into the United States over 2 years ago and became the CIO for an academic medical center. In this role I had technology responsibility over the three verticals of healthcare, education, and research.CIO Perspective: The Evolving Role of Healthcare CIOs: David Chou

KATE: What are some of the major initiatives you have been working on since you have been CIO?

DAVID: I walked into an organization that went live with Epic one year before I got there. It was a big-bang implementation and my initial focus was working on optimizing the revenue cycle to make sure that the institution was taking advantage of the system automation. That was about an eight-month process and the institution saw some great gains on the financial side. After the revenue cycle optimization we started focusing on the clinical areas and the goal was for the organization to try and achieve stage 7 of HIMSS Analytics in Q4. I still hope that is on track. Those were primarily the internal initiatives. Externally, my focus shifted towards how can the institution capitalize and generate revenue from the technology investments it had made. My goal was to maximize and utilize technology as a method of growing the organization’s outreach. Read the rest of this post »

Using Commerce to Enhance the Patient Experience

Using Commerce to Enhance the Patient Experience

Recently, my colleague Heather Bowman, Marketing Manager, IBM Commerce and Digital Experience at Perficient published a blog post featuring Tienda Diabetes. Tienda Diabetes,  a leading healthcare provider in Mexico has began using commerce to provide a more personalized healthcare approach for their patients with diabetes. Leveraging commerce, Tienda Diabetes will be able to provide patients with diabetes with treatments, personalized care and same-day pharmacy delivery options.

The new eCommerce platform delivers a more convenient and streamlined process for patients to purchase their medications.

Prior to the launch of the launch, diabetic medicine needed to treat the condition was difficult to find and not readily available causing patients to have to visit multiple stores in order to find their medicine to purchase. If a store did not have the medicine needed (whether it was out of stock or sold out), patients would have to continue their search, often putting their health at risk. This challenge was met by IBM Commerce and business partner, Edgebound, who designed an eCommerce platform that helped simplify and streamline the purchase process for these diabetic patients. Instead of having to visit multiple stores to find the items they need (low sugar products, treatments, medicines, etc.) patients are able to browse through 3,500 products online and purchase what they need.

You can read the article in its entirety here.


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Why Northwestern Medicine Chose Epic Cogito for Their VBC Program

To remain a leader in healthcare, Northwestern Medicine is looking for new ways to collaborate across the health system enterprise to enhance the quality of care and improve efficiencies. With this in mind, Northwestern Medicine established Northwestern Medicine Physician Partners (NMPP), a population health management program. NMPP is built on the foundation of a shared physician-hospital platform, and is designed to leverage collaboration and leadership to meet the future needs of healthcare.

In a recent webinar, Rob Desautels, Director, IT, Northwestern Medicine talks about the NMPP program and why they selected Epic Cogito to manage their population health initiatives and value-based care relationships across the continuum of care.

Want to learn more about Northwestern Medicine’s story, get the on-demand webinar:

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Video: Client Success Story: Enhancing the PMR Experience

We have all seen the pictures of the paved walkway with a dirt path off to the side. The paved walkway representing design and the dirt path representing user experience. In today’s complex healthcare environment, user experience is becoming increasingly important. In fact, designing and reacting to patient and member interactions is the foundation for successful connected health initiatives.

NASCO, an Atlanta-based company that was founded in 1987 is an information technology solutions provider for Blue Cross® and Blue Shield® Plans throughout the United States. They are dedicated to helping Blue Cross® and Blue Shield® Plans across the nation build a better healthcare system.

NASCO had several user interfaces, the functionality and look and feel were different depending on who designed them. The lack of consistency in interface design led to a less than desirable user experience. NASCO enlisted the expertise of Perficient to help develop standards that would not only enhance the user experience but would also strengthen the NASCO brand.

Perficient started by developing a series of standards and prototype templates to demonstrate what the new user interfaces could look like. In addition to the prototypes, Perficient created a new set of guidelines to be used for future development of user interfaces. These guidelines included tools, styles and technologies to ensure a consistent user experience across all new user interfaces.

Perficient engaged with key stakeholders to get feedback from those who would be using the PMR website. With input from the users, Perficient was able to improve functionality and deliver the following benefits for NASCO and their Plan customers:

  • Improved User Experience with intuitive, innovative and thoughtfully designed applications
  • Reduced coding and administrative effort due to easy-to-use interfaces
  • Improved decision making with a more efficient view of data
  • Strengthened brand due to the consistent look and feel of user interfaces

The above video provides a closer look into the improved PMR experience.


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VIDEO: Aligning Business and #Tech Requirements to Enable VBC

Northwestern Medicine (formerly Cadence Health) recently chose Epic to manage their population health initiatives and value-based care relationships across the continuum of care. Rob Desautels, Director, IT, Northwestern Medicine, recently joined Perficient for and educational webinar on leveraging Epic Cogito to enable value-based care. In the above snippet from the webinar, Rob delivers a detailed look at how Northwestern Medicine mapped their business requirements and technology solutions to enable value-based care and manage population health. Read the rest of this post »

Perficient Recognized by HCI as a Top Healthcare IT Company

Perficient Recognized by HCI as a Top Healthcare IT Company

Perficient has once again is a part of the HCI 100. A list of top healthcare IT companies put together by Healthcare Informatics. This year we were recognized #77 on the list, which is compromised of the 100 largest healthcare IT companies in the U.S., based on revenue. Of the 100 companies mentioned, Perficient was the 22nd largest consulting company.

This is the second time this year that Perficient has been recognized as a top healthcare consulting firm. In August we were named a top healthcare consulting firm by Modern Healthcare Magazine.

Perficient Recognized by HCI as a Top Healthcare IT CompanyPerficient helps healthcare organizations generate data-driven and actionable insights to enhance patient care and consumer experience, reduce overall costs and transform their business.To learn more visit our website.

To see the full list visit the Healthcare Informatics website.

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Perficient Recognized as a Top Healthcare Consulting Firm

Perficient recognized as top healthcare consulting firm

For the seventh consecutive year, Perficient has been recognized by Modern Healthcare Magazine (@modrnhealthcr) as one of the largest healthcare management consulting firms. This year we were recognized at #22 on the list, which is comprised of the 50 largest healthcare management consulting firms in the US, ranked by 2014 total provider revenue.Perficient Ranked One of the Largest Healthcare Consulting Firms

Perficient helps healthcare organizations generate data-driven and actionable insights to enhance patient care and consumer experience, reduce overall costs and transform their business.To learn more visit our website.

The full list is available for purchase from the Modern Healthcare website.

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Empowering Patients: Engaging Beyond the Traditional Care Setting

Empowering Patients: Engaging Outside the Traditional Setting

Consumerism is changing how we interact with our care providers. Connecting patients more closely to care providers is especially important after discharge from a facility. My colleague Melody Smith Jones @melsmithjones shared an e-Patient petition to the ONC in her whitepaper Patient 360: The Complete View of Patient Engagement that stated “Nothing would result in improving the health of the population (and decrease healthcare costs) more than having greater involvement/engagement by individuals in the healthcare process.” Melody also shared the expected rise in telehealth services from 350,000 in 2013 to 7M in 2018.

Empowering patients means more than providing content about an illness and providing reminders about appointments. At KP Oncall it is about better insights into the patient “conversation” and follow-ups outside the walls of the facility. Recently, Jan Guzik, NP, Product & Clinical Service Development at KP OnCall, a division of Kaiser Permanente of Southern California, joined us for a webinar to discuss how KP OnCall is leveraging technology to empower patients and reduce overall healthcare costs. Jan shared that KP OnCall is offering remote care to minimize “in person” care, unless essential or desired by a patient.

KP OnCall uses Oracle technology to provide the “Web Self Service & Nurse Chat” solution to empower patients with a choice of self-assessment versus waiting to speak to a nurse on the phone or go in for an appointment. Via a web interface, the solution walks the patient through a series of Q&A about their symptoms to determine next steps in their care. A whopping 94% of patients using the solution said that they would prefer to use the tool again vs. waiting to speak to a nurse. Not only are patients happier, KP OnCall is also projecting a reduction in expense related to call center staffing as they add more protocols and more tightly integrate the solution into their patient portal.

Perficient specializes in implementing digital technologies in healthcare and we’d love to talk to you about how we are helping clients solve these challenges.

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The State of Healthcare Revenue Cycle Management

The State of Healthcare Revenue Cycle Management

The average healthcare system in America has a 2.2% net operating marginDigital is reshaping industries and healthcare is not immune to digital transformation. The rise of consumerism has created an environment where patients expect to be involved in their treatment and treatment options throughout their entire journey. The most efficient and cost-effective way to connect with patients is through digital technology.

Healthcare consumers are becoming advocates for their own care. They shop online for services based on factors such as cost and online reviews. According to a recent Pew Internet and American Life Project study, more than 80% of Internet users went online for health-related information, putting increased pressure on healthcare providers to be more price transparent. Price transparency requires a healthcare organization to have a clear understanding of the cost for a particular service. This challenge requires healthcare organizations to integrate their various silo’d data sources in order to fully understand their costs.

In a recent interview Perficient’s Chris Donahue, Director, Healthcare,  discussed the impact healthcare consumers are having on revenue cycle management, the challenges healthcare organizations are facing and what they need to do to improve their financial performance. Read the entire Perficient Perspective here.

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Perficient Receives Oracle Health Sciences Partner Award

Perficient Receives Oracle Health Sciences Partner Award

Perficient, a Platinum-level member of Oracle’s partner network,  has been awarded the 2015 Partner Excellence Award from Oracle’s Health Sciences Global Business Unit. This award recognizes Perficient for their work with Oracle’s portfolio of clinical and pharmacovigilance applications. The award more specifically recognizes partners who discover innovative uses for Oracle technology and deploy successful, groundbreaking solutions using best practices for the life sciences and healthcare industries.

According to Steve Rosenberg, senior vice president and general manager, Oracle Health Sciences,

“Perficient’s award reflects their strong relationship with Oracle, their deep knowledge of our application portfolio and their ability to deliver high-quality service to our mutual customers. The solutions Perficient offers, along with Oracle’s extensive suite of products, can provide clients with the ability to solve their most critical problems and transform their core business.”

Perficient is honored to be recognized with this award.

You can read the full press release here.


Posted in News

15 Health IT Standards and Interoperability Rockstars to Know

Health IT standards and health information interoperability are at the forefront of the healthcare industry.  There are many challenges, unanswered questions and interested parties when it comes to the development of health IT standards and interoperability in healthcare. While advocates and leaders of standards and interoperability have their own opinions on the topic, I think we can all agree there is a need for standards and true interoperability is necessary to transcend healthcare. It is nice to see this topic front and center even if everyone isn’t on the same page.

There are many people contributing to the evolution of  health IT standards and healthcare interoperability efforts – above are 15 Health IT Standards and Interoperability Rockstars You Should Know. Some are more active than others on Twitter – follow all 15 of these leaders here.


Included in the list are:


  • Karen DeSalvo, MD National Coordinator for Health Information Technology (ONC); Acting Assistant Secretary for Health Twitter ID: @KBDesalvo
  • Doug Fridsma, MD President and CEO of the American Medical Informatics Association Twitter ID: @Fridsma
  • Keith Boone Standards Geek, GE Healthcare Twitter ID: @Motorcycle_Guy
  • Brian Ahier Director of Standards and Government Affairs at Medicity Twitter ID: @ahier
  • Rasu Shrestha, MD Chief Innovation Officer at UMPC and President, UPMC Technology Development Center Twitter ID: @RasuShrestha
  • Erica Galvez Interoperability Portfolio Manager at Office of the National Coordinator for Health IT Twitter ID: @EricaGalvez
  • Grahame Grieve Principal at Health Intersections Pty Ltd, Melbourne area, Australia Twitter ID: @GrahameGrieve
  • Steven Posnack Director of Federal Policy Division, ONC Twitter ID: @HealthIT_Policy
  • John Halamka CIO of BIDMC, Harvard Medical School Twitter ID: @jhalamka
  • Josh Mandel Lead Architect for the SMART project, Harvard Medical School Twitter ID: @JoshCMandel
  • Charles, Jaffe, MD, PhD Chief Executive Officer, HL7 Twitter ID: @cjaffemd
  • Stanley Huff, MD Chief Medical Informatics Officer at Intermountain Healthcare Twitter ID: @StanHuff52
  • Joyce Sensmeier, RN HIMSS VP of Informatics, President of IHE USA, co-founder and ex- officio chair of the Alliance for Nursing Informatics Twitter ID: @JoyceSensmeier
  • David McCallie, Jr., MD Senior Vice President, Medical Informatics, Cerner Corporation Twitter ID: @dmccallie
  • Gilad Kuperman, MD Director of Interoperability Informatics at New York- Presbyterian Hospital Twitter ID: @GilKuperman


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