The next time you call Vanguard, your experience might be very different. One of the world’s largest investment management companies, with more than $3.2 trillion in global assets under management, has implemented voice verification technology. With voice verification, Vanguard can verify your identity simply by the sound of your voice.
To enable this biometric security feature, Vanguard customers will need to establish a “voiceprint” by recording a specific phrase, which is then stored in a secure database. The next time you call, you’ll be asked to enter your social security number and repeat that same phrase on file. If it verifies you’re the right person, you won’t have additional security questions to answer. No need to remember yet another password. All you need is your voice.
Voice verification has three main benefits:
- Keeps you safe | Similar to other biometric security methods, you voice acts like a unique fingerprint that is not replicable by others.
- Saves you time | Forget the passwords and the myriad security questions you need to answer. Enter your social security number, say a phrase, and you’re in.
- Enables you to do more | Printing, signing, and mailing/scanning was yesteryear. Your voice print enables you to perform many different tasks, including those that require your signature.
In a time where financial services institutions continue to look for ways to beef up security, streamline operations, and improve the client experience, digital technology is an area in which they are increasing their investments in.
