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2017 Digital Transformation Trend: Integration is King

Integration is king; long live integration. In some ways, this may be one of the more obvious trends. If you want to deliver a great customer experience, you have to both know something about this person interacting with you and provide key transaction(s). Both of these elements drive the need for integration. Let me give you […]

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2017 DT Trend: Cloud Maturity Will Allow Evolution of DT

No one should be surprised that cloud continues to be a trend in 2017 and beyond.  The fact is that Digital Transformation requires exactly the features that cloud provides.  Forrester has a nice quote that I think summarizes the value we need: Many I&O technology investments fail to deliver true business value through great customer […]

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2017 DT Trend: Mobile Will Just Become Customer Experience

We rely more on anecdotal evidence for this but it’s definitely a trend.  While B2C organizations continue to highlight the importance of consumer-based mobile we see that the hype cycle has begun to level out.  Mobile is important.  No one argues that.  Omnichannel is important. No one argues that either.  However, more companies now realize […]

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2017 Digital Transformation Trends: CX Will Retain Importance

As it typical at the end of the year, you think about what the next year will bring.  I’ve got eight topics that I think will impact Digital Transformation or a company’s Digital Transformation initiative.  Some of them probably won’t be a surprise.  That would include my first topic, in 2017 Customer Experience will remain […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.

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