For too long, digital transformation initiatives have focused solely on customer experience. But customer experience is just one half of a successful digital transformation strategy. Yes, external experiences must change to deliver new channels and personalized service, but internal operations and systems must also be transformed. Effective, modern, and digitized internal operations have countless internal benefits – enabled innovation, cloud and mobile capabilities for lower total cost of ownership, cost and time savings across the organization – but also an enhanced experience for customers.
- Digital predators are approaching platform modernization
- APIs, IoT, cloud, data and analytics, DevOps and microservices drive innovation and support digital transformation
- To evaluate your current platform and identify ways to align IT changes with your digital transformation goals
- To create a roadmap for implementing core process and technology changes