I attended a great session at Dreamforce where GE Money and Webster Bank talked about their digital transformations. It’s a good view into how our digital world and ever-increasing expectations impact every industry.
Banks must adapt or die in a digital world – Financial Times August 2015
The whole banking model is changing beneath our feet. Banks must take the valued knowledge of a customer 30-40 years ago in a branch model and translate it to digital.
What’s interesting is that for a long time, when I heard banking and digital, the focus was on transactions. While I wouldn’t mind seeing my bank balance, paying bills, and transferring money; that left a lot to be desired. What these guys got was that expectations are rising and businesses need to keep up. It’s worth visiting.
