IBM Connections Metrics and Analytics | Digital Transformation

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Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

IBM Connections Metrics

Miguel Estrada and Nan Shi presented the session Getting the Most Value Out of Metrics in IBM Connections 4 at IBM Connect 2013.  Metrics and analytics are critical to understanding your customer, employee and partner behavior and interactions.  Some of the key points in the session include:

Metrics Overview

  • Connections provides quantitative and qualitative metrics in Connections.  Quantitative metrics are measurements and qualitative metrics are descriptive
  • They are presented using charts that provide at a glance views
  • Connections metrics supported by IBM Cognos Business Intelligence which is part of the Connections deployment
  • Can leverage Cognos BI for further analysis on social behavior

Types of metrics

Global metrics

  • Measures utilization across all components
  • Targets to business owners and stakeholders
  • Reports overall usage, e.g. how many logged in last week
  • Grouped by people, participation and content
  • Metrics can be analyzed by timelines
  • Metrics can be segmented by up to 3 profile attributes that you pick during installation and configuration (it could be changed later)

Community Metrics

  • Targets community owners
  • Reports metrics scoped to a single community at a time
  • All reports are generated on demand and cached until a report is requestedd
  • Like global metrics, metrics can grouped by people, participation and content, leverage timelines and profile attributes for segmentation

The rest of the presentation was a demo that showed technically how to change the people filter, add a new metrics report and change the metrics user interface.  It is a technical process that a Connections administrator will need to execute but it is not difficult and is well documented. Connections 4 metrics have come a long way over previous versions.  The ability to customize metrics and leverage Cognos BI provides great flexibility and business value.

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