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Perspectives on Commerce Strategies, Key Drivers and Tools

Why You Need A B2B Omni-channel Digital Strategy

What’s one of the biggest turn-offs for today’s digitally savvy customers? Fragmented buying experiences. Whether you’re a B2B or B2C buyer, the path to purchase is no longer linear and offline. In fact, there’s an increasing expectation for a seamless experience across all channels and interactions. Decreasing service costs is one of the primary motivations […]

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How Can CRO Improve Your eCommerce Performance?

Does your business focus on the offer of services or goods? If so, then most likely your end business goal is to gain revenue to make a profit. Offering value and high-quality leaves customers eager to return and make repeat purchases however, where they actually make that purchase is a different matter entirely. Driving high volumes […]

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Perficient & Forrester: How CX is Changing Commerce Business Models – WEBINAR

Join Perficient and our guest speaker from Forrester Research on June 1st at 11am CST for an informative webinar discussing the importance of having a customer-focused commerce model. The webinar, “How to Create a More Customer-Focused Commerce Model,” will be led by Steve Gatto, a commerce and digital experience specialist for Perficient’s digital agency, Perficient […]

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Why Are Consumers Abandoning Carts?

A recent blog post written by Erin Wold, a member of Perficient Digital, discusses the top five reason for consumers abandoning carts on eCommerce sites. Most all of us, being consumers, have a pretty good idea why carts are abandoned because we do it ourselves. But we don’t think of the business impact unless we […]

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Do You Have What It Takes to Transform Your B2B eCommerce?

As digital commerce has affected our daily lives as consumers, it’s also shaped the expectations of B2B buyers. Buyers in B2B are more accustomed to a buyer’s journey that includes digital experiences well before and long after the sale. 68% of B2B buyers prefer to research online on their own, up from 53% in 20151 […]

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IRCE 2017 – Visit us at Booth #834!

IRCE 2017 is 4 weeks away! Don’t miss it! The game of eCommerce is changing fast. IRCE is a perfect opportunity to stay up to speed in this fast-paced era. eCommerce sales have consistently outpaced expectations over the last year. eMarketer forecasts U.S. retail eCommerce sales will grow 15.7% in 2016, the highest annual increase since […]

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Commerce Platforms Part Two – Determining the Right One

54% OF eCOMMERCE EXECUTIVES SAY RE-PLATFORMING IS A TOP PRIORITY OVER THE NEXT YEAR 18%  OF ONLINE RETAILERS ARE USING A SELF-BUILT OR LICENSED ON-PREMISES SOLUTION Now that you have assessed all of the questions you asked yourself in Part One: Discovered the current state of your eCommerce business by reviewing past and current trends […]

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How Customer Experiences Are Changing within Commerce Business Models – WEBINAR

As technology continues to become ubiquitous, both consumers and B2B buyers turn to digital commerce as the solution for transacting what’s needed in our daily lives. Admittedly though, we’re a demanding bunch. Minimum expectations now span optimized user experiences, personalized content and offers, and advanced buying scenarios, all while being relevant to the customer and […]

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Carrier Enterprise Recognized for Excellence

Carrier Enterprise, a provider of heating, cooling (HVAC) and ventilation aftermarket parts via online channels, was recognized at Magento Imagine’s 2017 awards ceremony April 2nd-5th. CE, along with Perficient Digital, received the award for Best B2B Customer Experience by Magento. Magento Imagine is a conference where more than 2,500 eCommerce agencies, tech providers and experts […]

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How to Transform The Digital Experience for B2B Commerce

B2B customers are changing the game of digital commerce. Some call it the “Amazon Effect,” but buyers in B2B are more accustomed to a buyer’s journey that includes digital experiences well before and long after the sale. They expect seamless, omni-channel experiences, accurate and detailed product and inventory information, one-click purchasing, and 24/7 self-service access. […]

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